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Unjust treatment

I'm a participant level 1
I'm a participant level 1

I am extremely unhappy with Fido even though being a loyal customer for more than 3 yes.

My last 2 month bills with FIDO were 653.64/773.23 . The part of the reason for these high bills  were some international 1 or 2 text received on my wife phone without her consent when she visited her home country when her dad passed away. And this month bill was again high of 499.91 because I moved my l line from Fido. The worst part is they suspended my wife's phone service without any notice.. and when I called Fido. They said she crossed the limit of 500$. The credit overdue was 3.11 $. The bill was not due another 22 days ( April 22nd). They was no notice provided. My wife was stuck on a road and had to beg someone for their phone to make a call. Not sure who permits these phone companies to deal do harshly with their customers.. 



Hi there Yamba, 


We offer your wide our sincerest condolences. 


For assistance with your invoice and roaming, please contact customer support and they will be happy to assist you