Hello jcv,
Welcome to the Fido technical community,
I suggest you contact our customer service department to find out more about unlocking your device. You can reach us by calling 1-888-481-FIDO (3436) or 611, free of charge, from your Fido (weekdays from 8:00 a.m. to 9:00 p.m., and weekends from 9:00 a.m. to 5:00 p.m., your local time).
I hope this helps,
Hey everyone!
I just came across this thread and I thought I'd provide some updated information about the unlocking procedure in case anyone else were to come across this and had a similar question. 
- Now, to unlock your device, your account must be in good standing and must satisfy one of the following criteria:
- If you received a rebate associated with a Fido agreement on your Fido device, that device must have been registered in your account more than 90 days ago.
- If you personally purchased your device from Fido and did not receive any rebate on it, then it must be registered in your account.
- If you purchased your device from a third party, it must have been registered in your account more than 90 days ago.
- A $50 fee (plus applicable taxes) applies. It will appear on your next invoice or will be deducted from your Prepaid balance.
- Unlocking your device via Fido will not void your manufacturer’s warranty.
- Only Fido devices can be unlocked by Fido. If you have an unlocked device from another carrier, see how to configure it to work with Fido.
- Unlocking your device will not terminate your Fido service or Fido Agreement, all aspects of your service remain unchanged.
I hope this helps!
