SAMSUNG S5 lollipop now is available to Fido users,BUT the upgrade was failed through OTA

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SAMSUNG S5 lollipop now is available to Fido users,BUT the upgrade was failed through OTA

It was actually the 5th time I downloaded the update package through OTA( 912.15MB big, around 12 mins each time).

And it FAILED every single time at 28% of "instailling the update" and the android man fall on the ground with a red exclamation mark.

 

Managed to update it with the Kies 3, but I could not find any update option within the software.

 

 

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Community Specialist
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Re: SAMSUNG S5 lollipop now is available to Fido users,BUT the upgrade was failed through OTA

Hi there Vince7777,

 

Was the update successful via Kies? 

 

@Community: Has anyone else experienced this? 



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I'm a Participant Level 3
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Re: SAMSUNG S5 lollipop now is available to Fido users,BUT the upgrade was failed through OTA

Thank you for replying me.
No unfortunately it was failed too.
Based on my research, I can only make it through Kies 3 if it received the upgrade. BUT, nothing appears but my current system num when I connect to the software.
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Community Manager
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Re: SAMSUNG S5 lollipop now is available to Fido users,BUT the upgrade was failed through OTA


@VINCE7777 wrote:
Thank you for replying me.
No unfortunately it was failed too.
Based on my research, I can only make it through Kies 3 if it received the upgrade. BUT, nothing appears but my current system num when I connect to the software.

Hi VINCE777,

 

Is your S5 running the stock rom or did you flash a custom one by any chance?



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I'm a Participant Level 3
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Re: SAMSUNG S5 lollipop now is available to Fido users,BUT the upgrade was failed through OTA

It's the samsung stock 4.4.2 rom without rooting or flashing any custom one.
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Community Manager
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Re: SAMSUNG S5 lollipop now is available to Fido users,BUT the upgrade was failed through OTA


@VINCE7777 wrote:
It's the samsung stock 4.4.2 rom without rooting or flashing any custom one.

Thanks for the quick reply. I'm looking into this.



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Community Manager
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Re: SAMSUNG S5 lollipop now is available to Fido users,BUT the upgrade was failed through OTA

Hey VINCE7777,

 

Would you be able to backup your phone and then do a factory reset and try the update again? Make sure that you have a strong internet connection and that your battery is charged.

 

Keep us posted Smiley



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I'm a Participant Level 3
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Re: SAMSUNG S5 lollipop now is available to Fido users,BUT the upgrade was failed through OTA

Did the factory reset and update. Nothing was changed,still fail.
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Re: SAMSUNG S5 lollipop now is available to Fido users,BUT the upgrade was failed through OTA

I have the same problem. I actually just picked my phone up from repairs at Fido Store and was hoping/thinking that it would have been returned with Lollipop installed but no... just 4.4.2 and when I search for updates, it tells me its already up to date. Sad
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