Why has my data usage changed suddenly - it has been reduced from 4GB to 2GB even though in the Fido App it still shows 4GB Plan but under usage it says 2GB.
PLAN DATA 3GB Fido Pulse + 1GB Bonus 4GB TOTAL Monthly Data
is what it says but it says 2GB on the Usage tab on the Fido App.
No promotion that I am aware of, why would there me a temp data boost for 7 months. No the data was changed when I upgraded to the new iPhone last December and was suddenly reduced in half in Aug/Sep
Thanks for confirming @nixi!
Is it possible your data bonus was a promo that ended? If a promotion is coming to an end you'll be able to see this on your last few invoices.
We'll also be more than happy to check out your account to see what could be causing this and work towards a resolution. To get this looked into asap please get in touch with a customer care specialist via one one of methods found here.
If you prefer, a PM can also be sent to you here on the Community. Just let us know and we can do that