Why has my data usage changed suddenly - it has been reduced from 4GB to 2GB even though in the Fido App it still shows 4GB Plan but under usage it says 2GB.
PLAN DATA 3GB Fido Pulse + 1GB Bonus 4GB TOTAL Monthly Data
is what it says but it says 2GB on the Usage tab on the Fido App.
Thank you for reaching out to us through the Fido Community!
I have a few questions for you!
Did you have any promotional data offer that might have recently ended?
Did you change your plan?
Did you put an end to a data top-up?
Let us know!
Hi @FidoDaniela !
No promotion offer that recently ended
Plan was not changed
Never put an end to top up.
Still shows in my Fido App 3GB + 1GB Bonus Fido PULSE Plan but then shows only 2GB of Data on the app.
Thanks for confirming @nixi!
Is it possible your data bonus was a promo that ended? If a promotion is coming to an end you'll be able to see this on your last few invoices.
We'll also be more than happy to check out your account to see what could be causing this and work towards a resolution. To get this looked into asap please get in touch with a customer care specialist via one one of methods found here.
If you prefer, a PM can also be sent to you here on the Community. Just let us know and we can do that