Phones and Devices

Resolved! Will my phone work on the Fido network?

Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...

Resolved! Transitioning to new phone/plan

Hi this is probably a crazy question but If I am ordering a new phone that will have a new plan will my old phone and old service plan work until I receive/activate the new phone?

Sim Card

I can no longer use my current phone (S7) because I dropped it and the screen has gone black. I'm also not able to transfer files from this phone to my old phone, or transfer it to my computer. I still have my older phone (S3) and the old sim card th...

Resolved! Will fido blacklist me?

I have a phone on contract and my account is about $200 overdue, due to my financial situation during the pandemic I am afraid my account will end up in collections if that happens will my device be blacklisted? I will pay the bill in full of course ...

MMS, LTE, and APN problems

I purchased a new unlocked android phone and transferred my SIM card to it from my old phone to it. The new phone is an upgraded model of the old and supports all the same bands as the old one. However, I am having problems getting on the LTE networ...