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Temporery suspension

youngsik
I'm a Participant Level 1
I'm a Participant Level 1

I have to go home from October 6th to January 14th, 2021, so I'm going to suspend internet service at that time. Please tell me how to apply.

1 REPLY 1

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Youngsik,

 

  Welcome to the community!

 

  Are you referring to Fido's Home Internet service? As far as I am aware, there isn't any temporary suspension for home internet. I believe the temporary suspension is only available for mobile services.

 

 Regardless, you would need to contact customer service to enquire about the option and adding the temporary suspension, if possible. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they should also be able to provide verify whether what you're requesting is possible or not, and access your account if necessary.

 

Hope this helps 😀

 

Cheers