Temporary Account suspension

[Varendrapal]

Dear Fido

I am not in Canada for few months now and due to covid pendemic I would not be able to come back as I am stuck in India. I would like to Temporarily suspend my account for next 6 months. Also can you please help me to get a tollfree to call for Fido Coustomer Care to call from India, because the last time I tried to call cost me $16 which I can not afford. 

I would really appreciate your help.

[KAPABLE-K · Accepted solution]

Hello @Varendrapal,

You will need to contact customer support to have the line temporarily suspended.

A few things to note:

1. You need to have been with Fido for a minimum of one month and must not be in a contract.
2. The suspension and the monthly suspension fees will take effect on the last day of your current billing cycle.
3. You will have to pay for it up-front unless you have a pre-authorized payment setup.
4. If you are on the Fido Payment Program you will continue to pay your monthly funding amount during the suspension.

You can contact customer support even from outside of the country through any of the available methods listed here.