Phone Upgrade with Existing Plan?

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I'm a Participant Level 2 aa898
I'm a Participant Level 2

Phone Upgrade with Existing Plan?

How would I be able to upgrade my phone (16GB Iphone 5S) while still keep my existing plan (2GB $55/mo)? I've spoken to two Fido representatives (not helpful at all), and basically told me that I would have to  pay $80/mo for 1GB so I can upgrade. 

 

I've been a Fido customer since my earliest cell phone in the late 90s. I don't understand why there are no perks for loyal customers. 

 

 

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Accepted Solution

Re: Phone Upgrade with Existing Plan?

Hey @aa898,

 

Welcome to the Community!

 

First off, thanks so much for your long time loyalty,  we really appreciate it Smiley

 

You can definitely do an upgrade and keep your existing plan. Just keep in mind that we have different plan categories and they each offer a different subsidy on a new phone. 

 

If you have a Grandfathered plan at the moment, it depends in which category it falls. The category of your plan will determine the subsidy that you'll be eligible for.

 

Also, it's possible that certain devices are simply not available with a subsidy on a specific plan category. For example, the iPhone 7 is currently not available with a subsidy on a Plus10 plan (the cost is full price) and it's subsidized only with a Plus15 plan and higher.

 

Let us know if you have any questions about this! 

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Re: Phone Upgrade with Existing Plan?

@aa898 you can upgrade and keep your existing plan but if your plan is a BYOP plan then it would not be eligible for a phone upgrade. If the plan is not a BYOP plan and is a grandfathered plan you can keep it and still get a phone upgrade but it will be considered a plus10 and will only be eligible for a subsidy for certain phones.



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Re: Phone Upgrade with Existing Plan?

Hey @aa898,

 

Welcome to the Community!

 

First off, thanks so much for your long time loyalty,  we really appreciate it Smiley

 

You can definitely do an upgrade and keep your existing plan. Just keep in mind that we have different plan categories and they each offer a different subsidy on a new phone. 

 

If you have a Grandfathered plan at the moment, it depends in which category it falls. The category of your plan will determine the subsidy that you'll be eligible for.

 

Also, it's possible that certain devices are simply not available with a subsidy on a specific plan category. For example, the iPhone 7 is currently not available with a subsidy on a Plus10 plan (the cost is full price) and it's subsidized only with a Plus15 plan and higher.

 

Let us know if you have any questions about this! 



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I'm a Participant Level 2 aa898
I'm a Participant Level 2

Re: Phone Upgrade with Existing Plan?

Thank you!

 

How do I know which cateogry my plan is under? 

 

Who can I speak to more about this? 

 

 

 

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Re: Phone Upgrade with Existing Plan?

@aa898 

 

Standard Plans = Plus10

Smart Plans= Plus10

Max Plans = Plus15



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Former Moderator FidoChristina
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Re: Phone Upgrade with Existing Plan?

Hey @aa898!

 

Customer service can help you go over your options! Here's how to contact us: https://www.fido.ca/consumer/contact-us

 

If you'd like, we can also send you a PM right here. Let me know!



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I'm a Participant Level 2 aa898
I'm a Participant Level 2

Re: Phone Upgrade with Existing Plan?

A PM would be great. I had visited a Fido store and also called customer service at separate times, and neither was helpful. Thank you. 

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Former Moderator FidoChristina
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Re: Phone Upgrade with Existing Plan?

Alrighty, PM coming your way Smiley

 

- FidoChristina



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