Not receiving all text messages!

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I'm a Participant Level 2 Sarahb87
I'm a Participant Level 2

Not receiving all text messages!

I had an iphone 6 and upgraded to an LG G5 recently with a new sim card. I have noticed from several different contacts that i am not receiving all of my text messages. I am super frustrated and I have tried turning off the VoLTE and it has not helped. Someone please help!!

 

 

Accepted Solution

Re: Not receiving all text messages!

Hi everyone!

 

LG began to roll out an update to the default messaging in October to fix this issue.

 

Some of you have mentioned that you're still experiencing issues following the update; can you all confirm that any third party SMS applications are removed, and ensure that your stock messaging app is updated to version 5.30.47.2?

 

Thanks. Smiley

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I'm a Participant Level 3 efblanch
I'm a Participant Level 3

Re: Not receiving all text messages

Yes , thanks,both stock messanging app and updated (as number shown above.)

Still doesnt work.

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I'm Helpful Level 1
I'm Helpful Level 1

Re: Not receiving all text messages

Hello

 

Please scroll back to any previous post - there are 222 of them...this issues goes back for at least 2 years!

Stop using the stock / default messaging app.

Install ANY third-party messaging app. Many users seem to have success with Textra.

Install it, make it your default messaging app. You cannot delete the stock app. Just hide it or ignore it.

Problem solved...

 

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Former Moderator FidoJo
Former Moderator

Re: Not receiving all text messages

Hey @efblanch

 

Have you noticed the same difficulty using a third party App? 

 

 



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I'm Experienced Level 1
I'm Experienced Level 1

Re: Not receiving all text messages!

i would try different brand android phone aka samung see if u have the texting problem resolved, this could be an lg g5 issue. good luck

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I'm a Contributor Level 1 Skyegirl
I'm a Contributor Level 1

Re: Not receiving all text messages!

I think all of us who gave had this problem would be more than happy  to try a new phone but we're all locked in to contracts! It is obviously an LG issue and no one has taken ownership for this disaster, neither LG or Fido, who still keeps selling unsuspecting customers these phones. We should have all been offered new phones a long time ago...this forum is proof this is an issue that obviously can't be fixed. I contacted Fido shortly after I got my phone in December of 2017! I can't believe it's now the end of July almost and we all are still talking about this 

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Moderator
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Re: Not receiving all text messages!

Hey @Skyegirl

 

It's never a pleasant situation to experience any kind of technical issues and I definitely get what you're saying, 

 

It isn't the kind of thing we want and of our customers to have to go through as that is a quite a long time to have this kind of problem. Can you confirm that you've already done the update and using the latest version of the stock messaging App?

 

 



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I'm a Participant Level 3 efblanch
I'm a Participant Level 3

Re: Not receiving all text messages

I have been using the stock app ,with my friends knowing now that if I didnt answer then I didnt get it. Certainly doesnt work all the time. Others will use Whats app or Messenger with no problem ( I think). I do not know what the other 3rd party apps are.

 

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I'm a Participant Level 3 efblanch
I'm a Participant Level 3

Re: Not receiving all text messages!

I have the stock app and updated version. My contract is up in April and really wondering what to do now.

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Former Moderator FidoGabrielle
Former Moderator

Re: Not receiving all text messages

Thanks for clearing that up @efblanch.

 

Have you tried the solution offered by @JohnF1444?

 

Let the community know if it helped!



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