I had an iphone 6 and upgraded to an LG G5 recently with a new sim card. I have noticed from several different contacts that i am not receiving all of my text messages. I am super frustrated and I have tried turning off the VoLTE and it has not helped. Someone please help!!
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LG began to roll out an update to the default messaging in October to fix this issue.
Some of you have mentioned that you're still experiencing issues following the update; can you all confirm that any third party SMS applications are removed, and ensure that your stock messaging app is updated to version 188.8.131.52?
Honestly I am so tired of reexplaining the issue over and over. Constantly being told it's my SIM or my phone or whatever. I've changed my SIM, I changed my phone, I bought a new phone and I sent it in for repairs. This started over a year ago, Look in your system for interaction ID I1006337760 dated Dec 2016, and is still going on. I spent hours on the phone witha guy called Kyle documenting everything, even have screenshots of missing text messages (used my daughter's phone to take a picture of multile transactions between wife and I). Look at the most recent ticket C127434605 for details including TIMESTAMPS of missing messages. I mean how more specific can I get? They told me under that escalated ticket it would be fixed within 72 hours and we'd be contacted back. Not 1 word from FIDO. Not 1.
I haven't really looked through the thread to see what has been suggested in the past, but have you tried deregistering your number from iMessaging ? https://selfsolve.apple.com/deregister-imessage/
If the people texting you are using iPhones, since your number is registered in Apples imessaging database, iPhones using iMessage would recognize your outgoing number as being an iPhone, thus it would not send you an SMS, but an iMessage.
The reason certain text messages may go through would be that they would send those texts while not on Data network or Wifi, thus it would be sent as SMS instead of iMessage.
If you deregister your number from iMessage, their phones, when passing the iMessage verification step, would no longer recognize your number in the Apple database, thus it would recognize your phone as Android and send an SMS every time instead of only when their phone is off Data/Wifi.
Hope this helps.
I've been having the same issue with my LG G5 for the past few months. Again, I'm not receiving most of my text messages from different phones and different carriers. I called Fido a couple of times and they weren't able to give me an explaination or any helpful tips to fix the problem.
I've always had an Android so it has nothing to do with switching from an iPhone. My previous phone was a Nexus and I never experienced any issues.
Welcome to the Community
Can you confirm that you have the version 184.108.40.206 of the Messaging app?
If that's the case, I'd be happy to send you a PM so we can dig in further and see how we can help with that.
Let me know!