Not receiving all text messages!

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I'm a Participant Level 2 Sarahb87
I'm a Participant Level 2

Not receiving all text messages!

I had an iphone 6 and upgraded to an LG G5 recently with a new sim card. I have noticed from several different contacts that i am not receiving all of my text messages. I am super frustrated and I have tried turning off the VoLTE and it has not helped. Someone please help!!

 

 

Accepted Solution

Re: Not receiving all text messages!

Hi everyone!

 

LG began to roll out an update to the default messaging in October to fix this issue.

 

Some of you have mentioned that you're still experiencing issues following the update; can you all confirm that any third party SMS applications are removed, and ensure that your stock messaging app is updated to version 5.30.47.2?

 

Thanks. Smiley

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Re: Not receiving all text messages!

Hey @kscanlon and welcome to the Community.

 

I'll send you in PM to check this out further Smiley



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I'm a Participant Level 2 sempron
I'm a Participant Level 2

Re: Not receiving all text messages!

I too am getting frusterated with text message issues. I have started a facebook group, we need to organise, if you search #FidoTextHell you can find it or the group ID is 768762409989563. 

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Former Moderator FidoPamela
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Re: Not receiving all text messages!

Hey @sempron

 

That's definitely not how we want you to feel. Are you having trouble with texting at the moment? If so, we'd be happy to send you a PM and check it out. Let me know!



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I'm a Participant Level 2 sempron
I'm a Participant Level 2

Re: Not receiving all text messages!

Honestly I am so tired of reexplaining the issue over and over. Constantly being told it's my SIM or my phone or whatever. I've changed my SIM, I changed my phone, I bought a new phone and I sent it in for repairs. This started over a year ago, Look in your system for interaction ID I1006337760 dated Dec 2016, and is still going on. I spent hours on the phone witha guy called Kyle documenting everything, even have screenshots of missing text messages (used my daughter's phone to take a picture of multile transactions between wife and I). Look at the most recent ticket C127434605 for details including TIMESTAMPS of missing messages. I mean how more specific can I get? They told me under that escalated ticket it would be fixed within 72 hours and we'd be contacted back. Not 1 word from FIDO. Not 1. 

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Re: Not receiving all text messages!

Thanks for clarifying @sempron , I'll send you a PM so we can help!



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I'm Helpful Level 1
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Re: Not receiving all text messages!

I haven't really looked through the thread to see what has been suggested in the past, but have you tried deregistering your number from iMessaging ? https://selfsolve.apple.com/deregister-imessage/

 

If the people texting you are using iPhones, since your number is registered in Apples imessaging database, iPhones using iMessage would recognize your outgoing number as being an iPhone, thus it would not send you an SMS, but an iMessage.

 

The reason certain text messages may go through would be that they would send those texts while not on Data network or Wifi, thus it would be sent as SMS instead of iMessage.

 

If you deregister your number from iMessage, their phones, when passing the iMessage verification step, would no longer recognize your number in the Apple database, thus it would recognize your phone as Android and send an SMS every time instead of only when their phone is off Data/Wifi.

 

Hope this helps.

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I'm a Participant Level 2 laureniafr80
I'm a Participant Level 2

Re: Not receiving all text messages!

I've been having the same issue with my LG G5 for the past few months. Again, I'm not receiving most of my text messages from different phones and different carriers. I called Fido a couple of times and they weren't able to give me an explaination or any helpful tips to fix the problem.

 

I've always had an Android so it has nothing to do with switching from an iPhone. My previous phone was a Nexus and I never experienced any issues.

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Former Moderator FidoPamela
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Re: Not receiving all text messages!

Hey @laureniafr80

 

Welcome to the Community Smiley 

 

Can you confirm that you have the version 5.30.47.2 of the Messaging app? 

 

If that's the case, I'd be happy to send you a PM so we can dig in further and see how we can help with that. 

 

Let me know! 



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I'm a Participant Level 2 laureniafr80
I'm a Participant Level 2

Re: Not receiving all text messages!

Yes, that's the version I have

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Former Moderator FidoPamela
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Re: Not receiving all text messages!

Thanks for confirming @laureniafr80

 

I'm sending a PM your way so we can take a look at that together. 

 

Talk to you soon Smiley 



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I'm a Participant Level 2 MichaelJ07
I'm a Participant Level 2

Re: Not receiving all text messages!

I'm haveming the same problem on my lgg5. Some msgs come through but others don't (from the same contact). So far this is happening with 3 of my contacts that I know of. Any help would be great, thanks. 

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Re: Not receiving all text messages!

Hey @MichaelJ07,

 

Just a heads up that we have sent you a PM to look into this with you Smiley



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I'm a Participant Level 1 Alexis10
I'm a Participant Level 1

Re: Not receiving all text messages!

I am having the same problem here. Lg G5 as well

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Re: Not receiving all text messages!

Hey @Alexis10,

 

Welcome to the Community Smiley

 

We'll send you a PM shortly so we can check this out! 

 

Talk to you soon.



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I'm a Participant Level 1 creoledude
I'm a Participant Level 1

Re: Not receiving all text messages!

I am experiencing the same problem.....I am missing some texts that have been sent to me....please help.

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