I am so glad to have found this thread! I have been having problems with not receiving random text messages since I first got my LG G5 phone in December and I can totally relate to the frustration that my fellow LG G5 phone owners have been having. I have spent months trying to get this resolved and many many hours on the phone with Fido and LG and in person at Fido in Calgary. First Fido trouble shot with me on the phone forever with unsatisfactory results thinking it was a network issue....do this, do that, try this, try that. They then decided it was not a network issue so the phone went to LG for repair. I also had issues with the text on emails jumping about. Came back after some software thing was done to it and right away texts not being received and jumping text on screen were happening, plus my help app didn't work. Back it went to LG as per policy for a second repair....I was told it needs to go back twice before they will replace it with a 'new' phone. The second repair was a new 'mainframe' which I was told was as good as a new phone by Fido. But no, the same issues started again. I feel really let down by Fido....everytime that phone goes back you are having to set up the loaner, set up your phone again...this is time consuming and so inconvenient. Not feeling very satisfied with Fido I contacted LG and they agreed to replace the phone. But not with a new phone...it would be a refurbished one, which I feel is really unfair. I contacted Fido...this is how its done I was told. As a loyal customer to both Fido and LG I feel very undervalued. LG should back their products and replace the phones with new ones. And Fido should stand behind what they are selling and take over for the client when the products they sell are defective and when you have exhausted all angles. So, not without issues in the process, I did get a replacement...and now it is doing the same thing, right away. Haven't noticed the jumping text yet but am not getting random messages. LG suggested sending the replacement back! AGAIN? And now the Fido store thinks it is a network issue. I wonder if they didnt send me my old phone back? So here I am...do I continue back and forth with LG? Do I go to Fido as suggested by the store I have been going to, to start network troubleshooting (again) or do I call Fido 'Relations' and request a NEW phone and preferably not another LG product? Fido can have the refurbished one and deal with their supplier and I should get a new one so I can get on with my life. This has been SO stressful. And I shouldn't have to buy out the contract if I want to change. I have done as much as I could. I have been paying for a service I have not been benefiting from. Buying a US text package in April was a waste of money as I had to call my family when I realized again, I was not getting their texts. I have everything documented...if it turns out to indeed BE a network issue, Fido has really caused me a lot of bother by deciding it wasn't a few months back and having me pursue the repair and replacement route for nothing. I sure would appreciate some help.
