Hello PedroPedro,
It is unfortunate you did not fully understand the Payment Program.
@PedroPedro wrote:
... I did online realizing that I would have to pay off the outstanding balance on the IPhone 7....
You are required to pay the outstanding balance of the device because the contract ended early. If the contract had not been cancelled, there would not have been any requirement to pay the remaining balance. It is not possible to continue with a contract which had already been terminated. I'm not aware of any company which would refund you the remaining balance you already paid and re-finance the device.
@PedroPedro wrote:
... FIDO do not warn you of this when making the transaction neither is it clearly stated anywhere. ...
You noted that you did the upgrade yourself online. In addition, it is clearly noted on their Payment Program information page.
~taken from here.
Hope this helps 😀
Cheers
Hello again,
Firstly, I'm glad you were able to get your issue sorted.
Thank you for so masterfully telling me I was wrong. If the information I provided was incorrect, I stand corrected and apologise. I never claimed to be infallible.
That said, information and/or policy does change. As you note, Fido was not able to initially resolve your issue to your satisfaction. If they have now re-financed your old device and reinstated your plan, something changed since your post.
In addition, I assume you were not the person to accept my original reply as the solution. That means that the moderators deemed the information to be correct at that time.
Cheers
