OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Device Tutorials on Fido.ca
Hey @Community, Have you recently upgraded your device or simply want to learn more about all...
Fido Payment Program® FAQs
Before we go over all the questions you may have, here's what your invoice will...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
Resolved! New iPhone 8 + medium plan = no LTE
Just like subject says, I upgraded from an SE that hasn’t seen LTE anywhere in Vancouver (I live at 49 & Cambie and work downtown) for 4 months now. just upgraded to iPhone 8 and am still seeing no LTE anywhere in Vancouver. And As a Pokémon Go Addic...
Resolved! Tablet unlock code
I bought Tablet last month on two year contract from FIDO. That tablet is locked with FIDO network. When I try to put another company Sim it is asking me for network unlock code. Is as per CRTC all equipment bought from cell providers are not unlocke...
Resolved! Relationship of device IMEI to network lock status
Sorry if i am asking something odd, but I learned something odd after speaking to FIDO Tech Support for quite a while trying to understand why I couldn't get the FIDO My Account app to work on my phone. Long ago I was a Bell customer, and my first p...
Resolved! Samsung S8+ warranty & repair procedure
The phone will not power on even after going through soft and hard resets. The ImeI and serial nos show the factory warranty is in effect till September 2020 which is the date of termination of the 2 year contract with Fido.The warranty shown on the ...
