I purchased a new unlocked android phone and transferred my SIM card to it from my old phone to it. The new phone is an upgraded model of the old and supports all the same bands as the old one. However, I am having problems getting on the LTE network, which my new phone definitely supports. The APN list is completely different than what it was on my previous phone and I have no idea how to change it. I can manually select the ltemobile.apn to force 4G, but then I cannot send or receive MMS messages, and the phone switches back to 3G to make phone calls.
Here is what the APN list looked like when my SIM card was in the old phone. Everything worked fine.
Here is what the APN list looks like when I put the SIM card in the new phone:
This is Oreo 8.1 so I can't edit, add, or change any of the APNs.
Now when I had my SIM card in the original phone, it didn't start out looking like the first APN list. It looked like the APN list in the new phone, and I had exactly the same problem. But I don't know when it changed to the new list of APN's or what I did to get it to change. Is this something that changes on it's own eventually or is there something I can do to speed up the process?
Hello Cbsewell,
Welcome to the community!
Without the SIM card in the phone, are there any APNs available? Are you able to add, delete, edit APNs without the SIM? Are you able to reset to default (via three dots) without the SIM? If you are able to add an APN, you can use the settings here. Since the phone is LTE-compatible, it should be using ltemobile.apn.
@cbsewell wrote:...I can manually select the ltemobile.apn to force 4G, but then I cannot send or receive MMS messages, and the phone switches back to 3G to make phone calls.....
If you can edit the APN, you can either add the MMS settings or ensure the APN type does not include MMS. Without the MMS designation for APN type, the phone should automatically switch to the fido MMS apn for MMS.
Did you purchase your unlocked phone from Fido? If not, it's unlikely voLTE (or Wifi-calling) will work on that phone. With the exception of voLTE and Wifi-calling, voice calls are transmitted via the '3G' networks. As such, your phone will have to switch to the '3G' network for calls.
Hope this helps 
Cheers
Hey there @cbsewell
Did you manually set up the APN settings on your old device or was it detected automatically after using the Fido SIM card?
To narrow it down, please try editing the APNs on your new device while using a non-Fido SIM card. Could you confirm the device brand and model as well to better assist you?
We're also available on these channels for further assistance or we can send you a PM here instead. Let us know!
Hello again,
As mentioned previously, it's unlikely voLTE (or Wifi-calling) will work on that phone since it was not purchased from Fido. I believe it's due to the IMEI not being in Fido's inventory database. Even if the IMEI of the phone is added to your account, those functions might still not work because the account database is not the same as the inventory database.
@cbsewell wrote:...Samsung Galaxy XCover 4 - ...VoLTE works (I think, icon switches to 4G from LTE when making a call)....
If the icon switches from LTE to 4G during a call, then the calls are not made via LTE network. They are made using a HSPA+ (H+ or 4G) connection via the WCDMA or UMTS ('3G') network. So none of your phones appear to be able to use those functionalities.
With regards to editing/adding an APN, I posted a link in this thread. The steps have helps some individuals. However, it seems it might not be a solution for everyone.
Also noted in that thread, you might consider a new SIM. A new SIM might be able to push the proper APN settings to your phone.
Hope this helps
Cheers
Hello again,
@cbsewell wrote:...It's clear you won't get those features on a BYOP plan. ...
That statement isn't necessarily true. Volte and Wifi-calling are not limited by the BYOP plans. There are many people who have BYOP plans with phones purchased from Fido. Whether the phone is purchased outright from Fido with a BYOP plan or later switched to a BYOP plan after completing a Fido contract, if the phone is compatible with those features, they will still work with the BYOP plans.
Cheers
Hello again,
@cbsewell wrote:
My understanding of a BYOP plan is that you are using your own unlocked phone not purchased from the carrier. But I guess you are pointing out you can purchase an unlocked phone from the carrier outright without being on a subsidized plan.
A Bring Your Own Phone (BYOP) plan is one where you are using your own unlocked phone. Yes, some people purchase their phones outright from the carriers. In addition, once a subsidised plan contract has ended, the associated phone with that plan is also yours to own. Many people do not get new phones every two years (ie current contract length). Some of those people choose to stay with their subsidised plans while others may choose to switch to a BYOP plan.
Hope this helps
Cheers
Hey @cbsewell,
Sending a new SIM would be one of the available workaround. Have you had the chance to troubleshoot your issue with our agents as well?
As mentioned previously, we can send you a PM here to get started. We'd be happy to take a closer look at your account and ensure that all the options and features are enabled on your line, then slowly narrow it down while we attempt to find a solution.
Thanks for confirming!
We'll be sending you a PM here in just a moment to check it out.
Chat soon!
