Hardware Upgrade Confirmation Email

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I'm a Participant Level 2 Dvn
I'm a Participant Level 2

Hardware Upgrade Confirmation Email

Good morning,

 

I ordered a new phone for an upgrade and have not recieved any confirmation email, nor can I find any sort of foot print that I even ordered said item. (which is beyond odd)

 

Is there a normal wait peroid or was my order lost in cyberspace?

 

Thank you,

 

 - SC

 

 

Accepted Solution

Re: Hardware Upgrade Confirmation Email

Hi @jonalvarez007 & welcome to the Community!

 

A confirmation e-mail is sent once the order is processed. This can take 24-48 hours after placing the order. It also happens that the confirmation e-mail goes to your junk/spam folder. Have you checked?

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I'm a Participant Level 1 maddievg01
I'm a Participant Level 1

Re: Hardware Upgrade Confirmation Email

I upgraded my phone today around 8-9 pm and I still have not received a confirmation email. I am worried it did not go through even though I went through the steps and completed the order. How long should the confirmation email take? 

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Re: Hardware Upgrade Confirmation Email

Hey @maddievg01, welcome to the Community!

 

I've moved your post here as it deals with the same topic; you'll find the answer to your question in the solution above! Very_Happy

 

Don't hesitate to browse the Community or post again if you have other questions, everyone's here to help!

 

 



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I'm a Participant Level 1 bijayauprety
I'm a Participant Level 1

Re: Hardware Upgrade Confirmation Email

I just upgraded my phone and plan. I did not receive any confirmation email but my account shows upgraded data plans. When can i expect to get the confirmation email for my phone though?

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Re: Hardware Upgrade Confirmation Email

Hey @bijayauprety

 

I've moved your post in this thread as it is about the same topic.

 

You'll find the answer right here!

 



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