Hardware Upgrade Confirmation Email

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I'm a Participant Level 2 Dvn
I'm a Participant Level 2

Hardware Upgrade Confirmation Email

Good morning,

 

I ordered a new phone for an upgrade and have not recieved any confirmation email, nor can I find any sort of foot print that I even ordered said item. (which is beyond odd)

 

Is there a normal wait peroid or was my order lost in cyberspace?

 

Thank you,

 

 - SC

 

 

Accepted Solution

Re: Hardware Upgrade Confirmation Email

Hi @jonalvarez007 & welcome to the Community!

 

A confirmation e-mail is sent once the order is processed. This can take 24-48 hours after placing the order. It also happens that the confirmation e-mail goes to your junk/spam folder. Have you checked?

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Moderator
Moderator

Re: Hardware Upgrade Confirmation Email

Hey jojolapin!

 

I've moved your post to this thread since it's about the same thing. 

 

Check out the solution and let us know if you have any other questions!

 



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I'm a Participant Level 2 jojolapin
I'm a Participant Level 2

Re: Hardware Upgrade Confirmation Email

Oh you were right, the email was in my junk.

 

Thank you for your help.

 

Regards,

Xavier

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Message 12 of 19
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Re: Hardware Upgrade Confirmation Email

Perfect Wink

 

The Community is here to help if anything else ever comes up!



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Message 13 of 19
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I'm a Participant Level 1 haileypaiges
I'm a Participant Level 1

Re: Hardware Upgrade Confirmation Email

I ordered a phone on a new plan earlier today (around 2pm) and I habe not yet recieved a confirmation email for it, but my plan was changed to the plan for my new phone. Im just wondering how long it takes to recieve the confirmation email! Thanks. 

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Former Moderator FidoGabrielle
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Re: Hardware Upgrade Confirmation Email

Hello there @haileypaiges!

 

Welcome to the community. Smiley

 

It can take up to 48 hours to receive the confirmation email. Nothing to worry about!



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I'm a Participant Level 1 maddievg01
I'm a Participant Level 1

Re: Hardware Upgrade Confirmation Email

I upgraded my phone today around 8-9 pm and I still have not received a confirmation email. I am worried it did not go through even though I went through the steps and completed the order. How long should the confirmation email take? 

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Re: Hardware Upgrade Confirmation Email

Hey @maddievg01, welcome to the Community!

 

I've moved your post here as it deals with the same topic; you'll find the answer to your question in the solution above! Very_Happy

 

Don't hesitate to browse the Community or post again if you have other questions, everyone's here to help!

 

 



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Message 17 of 19
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I'm a Participant Level 1 bijayauprety
I'm a Participant Level 1

Re: Hardware Upgrade Confirmation Email

I just upgraded my phone and plan. I did not receive any confirmation email but my account shows upgraded data plans. When can i expect to get the confirmation email for my phone though?

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Message 18 of 19
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Re: Hardware Upgrade Confirmation Email

Hey @bijayauprety

 

I've moved your post in this thread as it is about the same topic.

 

You'll find the answer right here!

 



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Message 19 of 19
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