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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by Senior MVP
  • 187948 Views
  • 63 replies
  • 22 likes

No resolution to a phone sent to the wrong address

I have spent countless hours on the phone/chat for a resolution. You sent a phone to the wrong address & several reps have admitted the error was on your end. I have spoken with 2 supervisors with no resolution & no confirmation. I am unwilling to wa...

Klotz99 by I'm a participant level 1
  • 561 Views
  • 1 replies
  • 0 likes

Told 2-5 days, 5 weeks later still no phone!

I ordered my iPhone 12 Pro on Nov 27 after Fido told me I would get it within 2-5 business days (and Freedom told me it would take 4 weeks - and lost my business). I paid Fido over $700 on that day itself. On Dec 8 they emailed me that the device is ...

Asehgal by I'm a participant level 1
  • 622 Views
  • 1 replies
  • 0 likes

Waiting For New Phone

About a month ago I switched to fido and ordered a new pixel 5 with my plan. I was told it was on backorder so I would not get it for a while. However it is now January and I have yet to hear anything about the phone and there is no information about...

matthew14 by I'm a participant level 1
  • 776 Views
  • 1 replies
  • 0 likes

Delete my account - from India

Hi Team, Could you please help me in deleteing my fido number permanently. I am in India now and won't be returning to Canada. Please help me in getting this done or advise me the procedure as soon as possible. Thank you Ravali  

LR23 by I'm a participant level 1
  • 713 Views
  • 1 replies
  • 0 likes

$45 service fee not waived

I received my first phone bill and saw that I was charged the $45 setup fee. I signed up for the current deal of $100 credit and waiving of the setup fee. I ordered my phone online. Why was I charged this fee?

Jen1231 by I'm a participant level 1
  • 702 Views
  • 1 replies
  • 0 likes