Phones and Devices

Resolved! Will my phone work on the Fido network?

Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...

Cant receive incoming calls or messages

Hi there. I got a new phone and inserted the existing sim card and I cant receive incoming calls or text. The calls directly go to voicemail. However, I am able to call and send text using my new phone and existing sim card. Additionally, to cross ...

Resolved! Order got cancelled due to service error?

Due to some kind of error my order wouldn’t go through from ordering online so I contact live chat they offered to place an order for me on May/14, they told me I’ll receive an email within 24 hours with steps to set up my account and provide a track...

Resolved! Buying a phone online

Hi, I am trying to buy a phone, but I want my current plan to be chosen. When I build my plan, I cannot select the existing plan; instead, it shows me different options to select from, Is there a way I can select my current plan or not? Thanks,sahil