Hardware Upgrade Confirmation Email

Reply
I'm a Participant Level 2 Dvn
I'm a Participant Level 2

Hardware Upgrade Confirmation Email

Good morning,

 

I ordered a new phone for an upgrade and have not recieved any confirmation email, nor can I find any sort of foot print that I even ordered said item. (which is beyond odd)

 

Is there a normal wait peroid or was my order lost in cyberspace?

 

Thank you,

 

 - SC

 

 

Accepted Solution

Re: Hardware Upgrade Confirmation Email

Hi @jonalvarez007 & welcome to the Community!

 

A confirmation e-mail is sent once the order is processed. This can take 24-48 hours after placing the order. It also happens that the confirmation e-mail goes to your junk/spam folder. Have you checked?

View solution in context
Flag this to a Moderator
Message 1 of 19
4,173 Views
I'm a Legend Level 1
I'm a Legend Level 1

Re: Hardware Upgrade Confirmation Email

Hello @Dvn,

 

Welcome to the community!

 

This post here might be of help to you.

Flag this to a Moderator
Message 2 of 19
2,823 Views
I'm a Participant Level 2 Dvn
I'm a Participant Level 2

Re: Hardware Upgrade Confirmation Email

I can say safely, that link did not help.

 

So far, all I have recieved are emails from this fido community page.

Flag this to a Moderator
Message 3 of 19
2,818 Views
I'm a Legend Level 1
I'm a Legend Level 1

Re: Hardware Upgrade Confirmation Email

Hello @Dvn,

 

I would suggest you contact customer service and they can look at your account to see whats going on.

Flag this to a Moderator
Message 4 of 19
2,809 Views
Moderator (inactive) FidoRachel
Moderator (inactive)

Re: Hardware Upgrade Confirmation Email

Hey @Dvn,

 

Can you tell me when you ordered the phone? 

 

Thanks! 



Flag this to a Moderator
Message 5 of 19
2,793 Views
I'm a Participant Level 2 Dvn
I'm a Participant Level 2

Re: Hardware Upgrade Confirmation Email

Hello,

 

It was around 8:10 this morning.

 

I'm just looking for any sort of reassurance the order went through (like "thank you for ordering" or "your order is being processed").

 

I can no longer click "upgrade your phone", but that's about all that has changed.

 

 - SC

Flag this to a Moderator
Message 6 of 19
2,791 Views
Former Moderator FidoAlyson
Former Moderator

Re: Hardware Upgrade Confirmation Email

Thanks for getting back to us @Dvn

The confirmation email is usually sent once the order is processed by the warehouse but I would like to make sure with you that you are all set.

I'll go ahead and send you a PM to check things out.

I'll talk to you soon!



Flag this to a Moderator
Message 7 of 19
2,786 Views
I'm a Participant Level 1 jonalvarez007
I'm a Participant Level 1

Re: Hardware Upgrade Confirmation Email

hi there. same thing happened to me when i did an upgrade this afternoon. comfirmation email whatsoever. though i noticed that the plan type is already changed to the one i signe up to. is there a way to check the status of the order at this time? thank you

Flag this to a Moderator
Message 8 of 19
2,440 Views
Former Moderator FidoMaria
Former Moderator
Solution

Re: Hardware Upgrade Confirmation Email

Hi @jonalvarez007 & welcome to the Community!

 

A confirmation e-mail is sent once the order is processed. This can take 24-48 hours after placing the order. It also happens that the confirmation e-mail goes to your junk/spam folder. Have you checked?



Flag this to a Moderator
Message 9 of 19
2,437 Views
I'm a Participant Level 2 jojolapin
I'm a Participant Level 2

Re: Hardware Upgrade Confirmation Email

Hi,

I just ordered a SIM Card (because I lost my phone), but I didn't receive any confirmation email.
I hope that my order is on its way.
Can you please confirm that?

Regards,
Xavier

Flag this to a Moderator
Message 10 of 19
2,051 Views
Moderator
Moderator

Re: Hardware Upgrade Confirmation Email

Hey jojolapin!

 

I've moved your post to this thread since it's about the same thing. 

 

Check out the solution and let us know if you have any other questions!

 



Flag this to a Moderator
Message 11 of 19
1,665 Views
Highlighted
I'm a Participant Level 2 jojolapin
I'm a Participant Level 2

Re: Hardware Upgrade Confirmation Email

Oh you were right, the email was in my junk.

 

Thank you for your help.

 

Regards,

Xavier

Flag this to a Moderator
Message 12 of 19
1,648 Views
Moderator
Moderator

Re: Hardware Upgrade Confirmation Email

Perfect Wink

 

The Community is here to help if anything else ever comes up!



Flag this to a Moderator
Message 13 of 19
1,640 Views
I'm a Participant Level 1 haileypaiges
I'm a Participant Level 1

Re: Hardware Upgrade Confirmation Email

I ordered a phone on a new plan earlier today (around 2pm) and I habe not yet recieved a confirmation email for it, but my plan was changed to the plan for my new phone. Im just wondering how long it takes to recieve the confirmation email! Thanks. 

Flag this to a Moderator
Message 14 of 19
1,557 Views
Former Moderator FidoGabrielle
Former Moderator

Re: Hardware Upgrade Confirmation Email

Hello there @haileypaiges!

 

Welcome to the community. Smiley

 

It can take up to 48 hours to receive the confirmation email. Nothing to worry about!



Flag this to a Moderator
Message 15 of 19
1,548 Views