I ordered a new phone for an upgrade and have not recieved any confirmation email, nor can I find any sort of foot print that I even ordered said item. (which is beyond odd)
Is there a normal wait peroid or was my order lost in cyberspace?
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01-08-2018 09:30 AM
It was around 8:10 this morning.
I'm just looking for any sort of reassurance the order went through (like "thank you for ordering" or "your order is being processed").
I can no longer click "upgrade your phone", but that's about all that has changed.
Thanks for getting back to us @Dvn
The confirmation email is usually sent once the order is processed by the warehouse but I would like to make sure with you that you are all set.
I'll go ahead and send you a PM to check things out.
I'll talk to you soon!
hi there. same thing happened to me when i did an upgrade this afternoon. comfirmation email whatsoever. though i noticed that the plan type is already changed to the one i signe up to. is there a way to check the status of the order at this time? thank you
Hi @jonalvarez007 & welcome to the Community!
A confirmation e-mail is sent once the order is processed. This can take 24-48 hours after placing the order. It also happens that the confirmation e-mail goes to your junk/spam folder. Have you checked?
I ordered a phone on a new plan earlier today (around 2pm) and I habe not yet recieved a confirmation email for it, but my plan was changed to the plan for my new phone. Im just wondering how long it takes to recieve the confirmation email! Thanks.