Hardware Upgrade Confirmation Email

[Dvn]

Good morning,

I ordered a new phone for an upgrade and have not recieved any confirmation email, nor can I find any sort of foot print that I even ordered said item. (which is beyond odd)

Is there a normal wait peroid or was my order lost in cyberspace?

Thank you,

 - SC

[Dvn]

Hi @jonalvarez007 & welcome to the Community!

A confirmation e-mail is sent once the order is processed. This can take 24-48 hours after placing the order. It also happens that the confirmation e-mail goes to your junk/spam folder. Have you checked?

[KAPABLE-K]

Hello @Dvn,

Welcome to the community!

This post here might be of help to you.

[Dvn]

I can say safely, that link did not help.

So far, all I have recieved are emails from this fido community page.

[KAPABLE-K]

Hello @Dvn,

I would suggest you contact customer service and they can look at your account to see whats going on.

[FidoRachel]

Hey @Dvn,

Can you tell me when you ordered the phone? 

Thanks! 

[Dvn]

Hello,

It was around 8:10 this morning.

I'm just looking for any sort of reassurance the order went through (like "thank you for ordering" or "your order is being processed").

I can no longer click "upgrade your phone", but that's about all that has changed.

 - SC

[FidoAlyson]

Thanks for getting back to us @Dvn

The confirmation email is usually sent once the order is processed by the warehouse but I would like to make sure with you that you are all set.

I'll go ahead and send you a PM to check things out.

I'll talk to you soon!

[jonalvarez007]

hi there. same thing happened to me when i did an upgrade this afternoon. comfirmation email whatsoever. though i noticed that the plan type is already changed to the one i signe up to. is there a way to check the status of the order at this time? thank you

[FidoMaria · Accepted solution]

Hi @jonalvarez007 & welcome to the Community!

A confirmation e-mail is sent once the order is processed. This can take 24-48 hours after placing the order. It also happens that the confirmation e-mail goes to your junk/spam folder. Have you checked?

[jojolapin]

Hi,

I just ordered a SIM Card (because I lost my phone), but I didn't receive any confirmation email.
I hope that my order is on its way.
Can you please confirm that?

Regards,
Xavier

[FidoAmanda]

Hey jojolapin!

I've moved your post to this thread since it's about the same thing. 

Check out the solution and let us know if you have any other questions!

[jojolapin]

Oh you were right, the email was in my junk.

Thank you for your help.

Regards,

Xavier

[FidoNick]

Perfect

The Community is here to help if anything else ever comes up!

[haileypaiges]

I ordered a phone on a new plan earlier today (around 2pm) and I habe not yet recieved a confirmation email for it, but my plan was changed to the plan for my new phone. Im just wondering how long it takes to recieve the confirmation email! Thanks. 

[FidoGabrielle]

Hello there @haileypaiges!

Welcome to the community.

It can take up to 48 hours to receive the confirmation email. Nothing to worry about!