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November 2017
Good morning,
I ordered a new phone for an upgrade and have not recieved any confirmation email, nor can I find any sort of foot print that I even ordered said item. (which is beyond odd)
Is there a normal wait peroid or was my order lost in cyberspace?
Thank you,
- SC
Solved! Go to Solution.
January 2018
Hi @jonalvarez007 & welcome to the Community!
A confirmation e-mail is sent once the order is processed. This can take 24-48 hours after placing the order. It also happens that the confirmation e-mail goes to your junk/spam folder. Have you checked?
November 2017
November 2017
I can say safely, that link did not help.
So far, all I have recieved are emails from this fido community page.
November 2017
Hello @Dvn,
I would suggest you contact customer service and they can look at your account to see whats going on.
November 2017
November 2017
Hello,
It was around 8:10 this morning.
I'm just looking for any sort of reassurance the order went through (like "thank you for ordering" or "your order is being processed").
I can no longer click "upgrade your phone", but that's about all that has changed.
- SC
November 2017
Thanks for getting back to us @Dvn
The confirmation email is usually sent once the order is processed by the warehouse but I would like to make sure with you that you are all set.
I'll go ahead and send you a PM to check things out.
I'll talk to you soon!
January 2018
hi there. same thing happened to me when i did an upgrade this afternoon. comfirmation email whatsoever. though i noticed that the plan type is already changed to the one i signe up to. is there a way to check the status of the order at this time? thank you
January 2018
Hi @jonalvarez007 & welcome to the Community!
A confirmation e-mail is sent once the order is processed. This can take 24-48 hours after placing the order. It also happens that the confirmation e-mail goes to your junk/spam folder. Have you checked?
May 2018
Hi,
I just ordered a SIM Card (because I lost my phone), but I didn't receive any confirmation email.
I hope that my order is on its way.
Can you please confirm that?
Regards,
Xavier