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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by Senior MVP
  • 150133 Views
  • 50 replies
  • 22 likes

Resolved! Will get a new sim card with my new data plan?

Hi, I got a new plan, from talk and text to data, talk and text.  I use to have an old flip phone, and now will use a second hand iPhone.  When I upgraded my plan, there was no mention of a new sim card to be sent to me.  Will Fido send me one?  The ...

Nicolas10 by I'm a Participant Level 1
  • 744 Views
  • 1 replies
  • 0 likes

Lte works but 4g doesn't

Why does my Samsung s9 keep dropping calls, sending failed messages, cannot load apps/browser and cannot video call when my internet says 4g but works perfectly fine when it says lte? It drops to 4g multiple times on the daily. I have factory restart...

Mattyp by I'm a Participant Level 1
  • 472 Views
  • 1 replies
  • 0 likes

Resolved! IPv6 assignment on Fido mobile

Hi, I need to do some testing. Need to know if the IPv6 pool (/64 i blv) being assigned to the mobile is static? I get assigned a pool like 2605:8d80:64a.XXXX/64. Is this going to be static for my mobile connection? Can anyone confirm? Thanks. 

ShirazM by I'm a Participant Level 2
  • 674 Views
  • 1 replies
  • 0 likes

Resolved! How to transfer IMEI of used phone to your account

Is it possible to have the IMEI number of a used phone you purchased be added to your fido accout. I have a bring your own phone plan from fido iwth a fido sim card. Reason I am asking this is so that the previous owner cannot report the phone stolen...

dtaurasi by I'm a Participant Level 1
  • 738 Views
  • 1 replies
  • 0 likes

Resolved! Samsung S8 screen blackout

Now that I am using my Samsung phone exclusively, I find that the screen blacks out during calls. I cannot use the key pad or tell if I am still connected. I followed a suggestion to hold the power and home buttons down for 20 seconds but that did no...

Student123 by I'm a Participant Level 1
  • 548 Views
  • 1 replies
  • 0 likes