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Data connection problem

Sonny875
I'm a Participant Level 2
I'm a Participant Level 2

Got a new phone, calls/text/WiFi fine but can't connect to Fido network . On data it says Fido but can't go on line without WiFi 

2 REPLIES 2

FidoJulien
Former Moderator
Former Moderator

Hey @Sonny875

 

Did you get a chance to try Cawtau's suggestion?

 

Keep us posted!



Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Sonny875,

 

  Welcome to the community!

 

  What phone do you have? Where did you purchase the phone? Was it from Fido? If not, have you verified it has the necessary compatible bands/frequencies? You can verify those here.

 

  If it's android-based, have you verified that the phone is using the proper APN setting? If the phone is LTE-capable, it should be using ltemobile.apn. You can verify the proper settings here.

 

  If your phone is an iPhone, have you tried to reset the network settings?

 

Hope this helps Smiley

 

Cheers