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Sony Xperia XA- will not connect to data

ScotchRocks
I'm a Participant Level 2
I'm a Participant Level 2

I was given a brand new Xperia XA.  I have a monthly plan so I inserted my existing SIM in the Xperia.  The phone works fine but whenever I try to access the web it says that it is offline.  I made sure the data is on and I have tried all four Preferred network types with no success.  I tested the SIM on a Samsung S8 plus and my present phone is an iPhone 5 and it works on both.  I asked my kids to try to get the data to work and they were also unable to establish a link to the web.  Is there something I'm missing?  Thanks.

3 REPLIES 3

FidoClaudia
Moderator
Moderator

Hey @ScotchRocks,

 

 

Welcome to our Community!

 

Since you're using a non Fido phone, you'd need to make sure to configure your APN Settings first.

 

You can check them out here.

 

Keep us posted if that worked Smiley



ScotchRocks
I'm a Participant Level 2
I'm a Participant Level 2

My phone is connecting to web now.  Thanks for the help!

That's awesome! 

 

Thanks for updating the Community!