Data connection problem

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I'm a Participant Level 2 Sonny875
I'm a Participant Level 2

Data connection problem

Got a new phone, calls/text/WiFi fine but can't connect to Fido network . On data it says Fido but can't go on line without WiFi 

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Re: Data connection problem

Hey @Sonny875

 

Did you get a chance to try Cawtau's suggestion?

 

Keep us posted!

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Re: Data connection problem

Hello Sonny875,

 

  Welcome to the community!

 

  What phone do you have? Where did you purchase the phone? Was it from Fido? If not, have you verified it has the necessary compatible bands/frequencies? You can verify those here.

 

  If it's android-based, have you verified that the phone is using the proper APN setting? If the phone is LTE-capable, it should be using ltemobile.apn. You can verify the proper settings here.

 

  If your phone is an iPhone, have you tried to reset the network settings?

 

Hope this helps Smiley

 

Cheers



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Re: Data connection problem

Hey @Sonny875

 

Did you get a chance to try Cawtau's suggestion?

 

Keep us posted!



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