OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Device Tutorials on Fido.ca
Hey @Community, Â Have you recently upgraded your device or simply want to learn more about all...
Fido Payment Program® FAQs
Before we go over all the questions you may have, here's what your invoice will...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
Resolved! Planning on getting a new phone with different SIM Card. How to update?
Hello!I'm planning on buying a new phone, but the SIM card size is different than what I currently have. My current phone has a micro SIM, but the one I plan to buy has a nano SIM, and it isn't a multi-SIM. Due to Covid-19, it isn't possible to go in...
Can't register on network.
Hi, recently changed the provider and after a month switched it back to Fido due to a porting issue. I'm using Note 4 (purchased from Fido in 2015). There is the issue my phone recently lost the network and is not registered back. I have to restart t...
Upside-down service triangle
This isn't really an issue, I'm just really curious as to what the hell it means. My phone will randomly get this symbol in the notification bar that just looks like the little triangle that tells me how many service bars I have, except it's upside ...
Resolved! Pay down (not pay off) Device to have lower monthly payments.
Hey all, Just wondering if there's a way to make payments directly to my device balance, not to pay it off, but to bring down the monthly device cost? Just asking as I got a new phone, and the deal on it gives me a 25 dollar a month credit towards t...
Resolved! Phone without a SIM card?
Im currently using a non-Fido device with a Fido SIM Card and monthy plan. Recently, I just upgraded to a new device (a Samsung). My question is, can I keep my SIM card in my old device, or do I have to switch it to my new Samsung? I asked because I ...
