Brightstar is a Scam

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I'm a Participant Level 1
I'm a Participant Level 1

Brightstar is a Scam

I was sold a brightstar device protection warranty through Fido. My camera was cracked and had to pay a 100$ to get it fixed.

When I got my phone back,  weeks later I dipped a supposedly a water resistant (up to 1.5 m and can swim up to 30 min in fresh water) in a 50cm fresh water for less than 5 sec and it broke down.

 

I contacted Samsung warranty and they said that it is Brightstar's fault becasue after they repair a device, they do not test it for water resistance, so I went forward and contacted Brightstar to explain my case. Their response was they do not guarantee that the device you recieve back after repair will be water resistant. 

 

So Why not tell users about that ?? you think thats a minor detail !!!! It is not stated in the contract as well. 

 

Fido should not be affiliated with this entity. As a commodity that relies heavily on brand equity, Brightstar will drag you down and before you know it you'll start losing your customers. 

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I'm a Participant Level 3
I'm a Participant Level 3

Re: Brightstar is a Scam

Bottom line people, DO NOT PURCHASE BRIGHTSTAR, terrible company to deal with and a giant waste of money.

 

The Toronto Police Service does not accept reports for stolen phones.

 

As for the red flag, Brightstar incorrectly inputted the claim as lost, then advised me to change my declaration from stolen to lost even after I told them it was not lost and wanted the record to be truthful.  They said the claim could not proceed unless I modified the declaration.  

 

I don't believe I ever mentioned I had an issue with a deductible as I know that is the case.  It's extremely frustrating to pay $13/month and receive incredibly bad service and get the run around full of inconsistent information.  I have dealt with insurance companies before and none have been close to this bad.  Both AppleCare and Geek Squad may have similar policies and costs etc but they do not constantly delay like Brightstar.  They have an interest in getting the consumer back up and running.  

 

Bottom line people, DO NOT PURCHASE BRIGHTSTAR, terrible company to deal with and a giant waste of money.

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Senior MVP Senior MVP
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Re: Brightstar is a Scam

Hello again,

 


@rrpp wrote:...  They said the claim could not proceed unless I modified the declaration...

  I understand it may not have been your fault, but you might have been better off to restart the claim as stolen as you suggested was one of your options. That way, your story would have remained consistent.

 


@rrpp wrote:...I don't believe I ever mentioned I had an issue with a deductible as I know that is the case. ..

  You're right, you didn't. I included that information for others who may read these posts. Many people do get upset that there is a processing fee because they didn't read the documentation. I apologise for missing that point in your original post.

 

  You said you've dealt with insurance companies in the past and claim AppleCare and Geek Squad do not delay with their claims. Those instances likely didn't involve an inconsistent story like your current claim.

 

Cheers

 


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I'm a Participant Level 3
I'm a Participant Level 3

Re: Brightstar is a Scam

Guess you know it all.  

 

Regardless of the exact details of my case, they are very inconsistent in terms of requesting/giving information and providing notifications on case progress.  Their customer service reps are some of the worst I've dealt with.  I'm not shocked to see the amount of people who have had a negative experience.  Disappointing experience either way.......just letting people know there are better options out there.

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I'm a Participant Level 1
I'm a Participant Level 1

Re: Brightstar is a Scam

I phoned Fido because my phone died today out of the blue. The person who helped me with Fido also found out while we were waiting to connect with Brightstar that I was overpaying for my device upgrade bundle by $2/mo
 

. Nice

Brightstar is saying my deductible is $400, but when I bought the protection I was told it may be "UP TO $200"


 Complete scam, Fido. You touted this as a product that was superior to Apple Care, I fell for it. Now I'm out $100s in premiums for a worthless product. 

Fido, you abused my trust as a loyal customer since 2003. 
 

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Senior MVP Senior MVP
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Re: Brightstar is a Scam

Hello Brightstar,

 

  Welcome to the community!

 

  You mentioned you upgraded your device. Had you also had the device protection with a previous device? The processing fees for repairs and replacement vary depending on the cost of the device (see here). Since you mentioned that your processing fee is now $400, it appears your phone is a Tier 5 device. If you purchased the device protection when you still had a Tier 3 device, it could explain what you were told. Obviously, I do not know what was discussed between yourself and the representative. However, you should have been provided with the documentation regarding the device protection and processing fees.

 

Hope this helps 😀

 

Cheers

 


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I'm a Participant Level 2
I'm a Participant Level 2

Re: Brightstar is a Scam

Absolutely unimpressed with the horrible service provided by the scam known as 'Brightstar'. i've used them before, had a broken phone, sent it in to get replaced, they sent back a close enough device (different color but they mentioned that could happen and I didn't really care) but the screen had a dead zone where the screen wouldn't work, being annoyed at my service I went to apple to get it fixed. Apple said it was in warranty but after further inspection found 'Third party parts' and denied my warranty claim. When apple returned my phone it was not working, screen was out and Apple said they were not liable and in the nicest way possible told be to get the hell out. Now don't get me wrong Apple is also a money sucking prick but they are not my focus right now, when I contacted Fido about my problem (I am a LONG time member and absolutely love your customer service) everything got sorted out. Recently my phone got lost in the Sea when I went swimming, (I was not swimming with my phone, I gave it to someone to hold while I swam and they dropped it) and I tried to make a claim on lost device, I was informed by the absolute units at Brightstar that they are no longer going to service me as I had reached their maximum 2 service within 12 months. Firstly my first request was WELL over 12 months ago, secondly my phone was only damaged and serviced the second time due to Brighstars being horrible at fixing phones. Then I got an email saying they would no longer be charging me they canceled my insurance. WHAT? so ever since my 2nd claim they have been stealing my $13 knowing they wouldn't service me, only to cancel now? Absolutely unreal, to think the best phone provider with the best customer service would think this is okay, I honestly don't know.

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Moderator
Moderator

Re: Brightstar is a Scam

Hey  @heshmontey

 

It's unfortunate you've had these kinds of difficulties while trying to get your phone serviced. It's definitely not the kind of experience we want for our customers.The Fido Device Protection is usually automatically removed once you've processed a second claim within the 12 months. Did you speak to someone at our customer support team since that last email you received? 

 

There's a few different ways to reach us which can be viewed here. Or if you'd prefer we can also send you a PM from here to check out your account. Let us know! 
 



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Brightstar is a Scam

Please send me a pm, and they definitely did not disconnect after the second repair, if Brightstar is good at anything it;s making sure they get their damned money!! 

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Re: Brightstar is a Scam

Hey @heshmontey

 

A PM will be sent your way shortly so we can go over the situation together.

 

Talk to you soon Smiley



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Brightstar is a Scam

 I had Brightstar protection plan since a year. I lost my phone last week and I call them to create service request. the customer service representative was so rude and not providing proper information and she was eating something while talking to me. 

they ask me for my utility bill but the utility bill was not on my name so I asked for any other document that  they consider. they said house lease so I provided house lease to them and they rejected it. and they did not contacted me but when I call them to take follow-up on that  time they said it was rejected.

again I asked for other document that will work for them so they required my college transcript. I submitted my college transcript but did not replied yet.

 

really bad experience they even don't bother to email it back to me. I am without phone since a week.

 

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