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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 202688 Views
  • 63 replies
  • 22 likes

Where are my phones?

I ordered two Samsung A71's from Fido two weeks ago and changed my data plans. My plans changed, but I never got an email confirmation for my two devices. I called last week about my phones and was on the call for an hour with the support specialist....

dhicks123 by • I'm a participant level 3
  • 4115 Views
  • 10 replies
  • 0 likes

Where is my Huwei tablet with data only plan?

I called customer service to sign a two years data only contract and get a free tablet. In the same time I signed 2 years contract to get a free iPhone 6s. Today I received iPhone,But I haven't got confirmation for the data only and tablet. I didn't ...

shanbai by • I'm a participant level 2
  • 2035 Views
  • 3 replies
  • 0 likes

Resolved! Huawei P10 and P10 plus

Why do not I still receive the new Android 9 software? On my Huawei P10 Plus, if it has already been released since April 24

JoelRR by • I'm a contributor level 2
  • 34305 Views
  • 56 replies
  • 1 likes

Pin after puk code

Hello  i unfortunately blocked my phonei did find my puk code and it’s ask for a new pin code but when i enter a new pin it doesn’t unlock the phonei tried several time and I have 3 times left what am i supposed to do? thank you

Noella20 by • I'm a participant level 1
  • 1126 Views
  • 1 replies
  • 0 likes

Resolved! Volte Samsung s7 edge

Hello, I have a Samsung S7 edge that I didn't buy from Fido. I brung it from France, and I don't see the wifi calling option in the phone parameters. Is there a way to update the system such that it appears?Thank you.

Cédric2 by • I'm a participant level 2
  • 1331 Views
  • 1 replies
  • 0 likes
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