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Activation New SIM card: Old SIM card not valid

Zita01
I'm a participant level 1
I'm a participant level 1

Hello,

I got my new phone and new SIM card a while back and when I went to activate the new SIM card the old SIM card appeared to be not valid even though I just took it off of my fully functioning old phone.  How can I activate my new SIM card?

 

 

50 REPLIES 50

ragoldie
I'm a participant level 2
I'm a participant level 2

Yup same thing is happening to me and the call center is conveniently experiencing long delays because everybody is going nuts over black friday. anybody find a solution to this?

Welcome to the Community @ragoldie!

 

I do apologise for the wait with our call centre, it seems our Black Friday offers are extremely popular! 

 

Have you tried our other channels

 

If you prefer, we can even send you a PM here on the Community.

 

Let us know! Smiley 



ragoldie
I'm a participant level 2
I'm a participant level 2

If it can be worked out on here with a pm that would be great

Alrighty, PM coming your way! Very_Happy

 

 



jyy
I'm a participant level 1
I'm a participant level 1

I have the same problem, Now it is 11/28/2017 night, please fix it!!!

OH-OH!
It seems your old SIM card number is not valid.

 

FidoNick
Former Moderator
Former Moderator

Hey @jyy!

 

That's odd, we'll send you a PM so we can get that SIM active and see what's going on Smiley


See you there!

 

 



FidoSamantha
Former Moderator
Former Moderator

Hey @Zita01

 

Welcome to the community Smiley 

 

That's definitely odd so we'll need to take a closer look. I'll send you a PM so we can get started! 



jlgreen
I'm a participant level 1
I'm a participant level 1

Hello, 

 

The exact same thing happened to me as I am trying to update my SIM card from an Android to an iPhone.  Could you please help me in activating my new SIM card? Thank you!

Hey @jlgreen

 

Welcome to the Community! 

 

I'll send you a PM so we can check this out together. Smiley