SIM card won't activate?

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SIM card won't activate?

I tried to activate my new SIM card today online but it says "Unfortunately, we are unable to update your SIM card at this time. Please make sure you provide a valid (never used) SIM card number or try again later." 

Why is this happening? 

 

 

 

***Edited to add labels***

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Re: SIM card won't activate?

Welcome to the community @Nadia5! Smiley

 

Can you try a different browser and try activating it? It's important to note the SIM card can only be activated on the number you order the SIM card on.

 

It's also possible that you're having issues if you placed the order with a new phone via customer service. If you're having trouble with the SIM card change, you can contact us here or we can send you a PM. 

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Re: SIM card won't activate?

Were you able to update your SIM card? Have you tried contacting customer service?


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Re: SIM card won't activate?

I'm having this same issue. How did you resolve it?
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Re: SIM card won't activate?

Hi pmvdvorst,

 

Were you able to update the sim card number? 



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Re: SIM card won't activate?

I have the same issue. How to solve it?

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Re: SIM card won't activate?

Hi oxanag & pmvdvorst, were you able to activate your SIM card after all?

 

I’ll send you a PM jasonhu.

 

For future references, you can reach us via Facebook  or Twitter for account related issues.



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Re: SIM card won't activate?

i tried to activate my new sim card and it says invalid number even though i'm sure i have entered it correctly. Sad

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Re: SIM card won't activate?

Hi @rominarahmani

 

Welcome to the Community!

I'll help you with that Smiley I've just sent you a PM. 



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Re: SIM card won't activate?

I tootried to activate my new sim card and it says invalid number even though i'm sure i have entered it correctly.

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Solution

Re: SIM card won't activate?

Welcome to the community @Nadia5! Smiley

 

Can you try a different browser and try activating it? It's important to note the SIM card can only be activated on the number you order the SIM card on.

 

It's also possible that you're having issues if you placed the order with a new phone via customer service. If you're having trouble with the SIM card change, you can contact us here or we can send you a PM. 



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