SIM card won't activate?

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I'm a Participant Level 1 oxanag
I'm a Participant Level 1

SIM card won't activate?

I tried to activate my new SIM card today online but it says "Unfortunately, we are unable to update your SIM card at this time. Please make sure you provide a valid (never used) SIM card number or try again later." 

Why is this happening? 

 

 

 

***Edited to add labels***

Accepted Solution

Re: SIM card won't activate?

Welcome to the community @Nadia5! Smiley

 

Can you try a different browser and try activating it? It's important to note the SIM card can only be activated on the number you order the SIM card on.

 

It's also possible that you're having issues if you placed the order with a new phone via customer service. If you're having trouble with the SIM card change, you can contact us here or we can send you a PM. 

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Former Moderator FidoRachel
Former Moderator

Re: SIM card won't activate?

Were you able to update your SIM card? Have you tried contacting customer service?


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I'm a Participant Level 1 pmvdvorst
I'm a Participant Level 1

Re: SIM card won't activate?

I'm having this same issue. How did you resolve it?
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Moderator (inactive) FidoFaiza
Moderator (inactive)

Re: SIM card won't activate?

Hi pmvdvorst,

 

Were you able to update the sim card number? 



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I'm a Participant Level 1 jasonhu
I'm a Participant Level 1

Re: SIM card won't activate?

I have the same issue. How to solve it?

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Message 5 of 18
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Former Moderator FidoRachel
Former Moderator

Re: SIM card won't activate?

Hi oxanag & pmvdvorst, were you able to activate your SIM card after all?

 

I’ll send you a PM jasonhu.

 

For future references, you can reach us via Facebook  or Twitter for account related issues.



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I'm a Participant Level 1 rominarahmani
I'm a Participant Level 1

Re: SIM card won't activate?

i tried to activate my new sim card and it says invalid number even though i'm sure i have entered it correctly. Sad

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Former Moderator FidoManuel
Former Moderator

Re: SIM card won't activate?

Hi @rominarahmani

 

Welcome to the Community!

I'll help you with that Smiley I've just sent you a PM. 



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I'm a Participant Level 1 Nadia5
I'm a Participant Level 1

Re: SIM card won't activate?

I tootried to activate my new sim card and it says invalid number even though i'm sure i have entered it correctly.

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Former Moderator FidoTerry
Former Moderator
Solution

Re: SIM card won't activate?

Welcome to the community @Nadia5! Smiley

 

Can you try a different browser and try activating it? It's important to note the SIM card can only be activated on the number you order the SIM card on.

 

It's also possible that you're having issues if you placed the order with a new phone via customer service. If you're having trouble with the SIM card change, you can contact us here or we can send you a PM. 



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Message 10 of 18
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