Hey there @Hibdbddndd
Just wanted to jump in and confirm that the pricing you're seeing is accurate 
The iPhone 12 Pro Max 128 GB is currently offered at $1596 at full price. You can purchase the phone with a down payment of $796, and your monthly payments will be only $33.34+tx. This is simply because the financed price is $1596 - $796 = $800, after you pay the upfront cost. In other words, we'll only fiance $800 / 24 months = $33.34+tx
On the other hand, when you take advantage of the $0 down promotion, we will be financing the full price of the phone. In this case, you'll have the full amount of $1596 / 24 = $66.50+tx as your monthly payments.
Keep in mind that you can also contact us to apply a one time payment on your Fido Financement Program to lower your monthly cost, if that better suits your needs. This can be done after you complete your upgrade online. To do so, you'll need to contact us, and you can find more info on this topic on our FAQ page.
Hope this helps!
Hello Hibdbddndd,
Welcome to the community!
What type of plan do your currently have? Do you have a subsidised plan? That is, the cost of devices was incorporated into the plan costs (ie Large, Medium, etc). You should note that Fido switched from their subsidised plans to a financed Payment Program. With the new model, the cost of devices is separate from the plan costs. Some of the old subsidised plans are not compatible with the new financed model. I understand you are wishing to switch to a new Payment Program plan, however, the system might not be providing your eligible offers properly if your current plan is subsidised (or BYOP). That could be the reason you're not provided with the other options.
If this is the case, you would need to contact customer service. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll also be able to access your account. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
Hello @Hibdbddndd,
The website seems to work fine for me I was able to see the phone at the monthly rate and I'm able to select the 10GB $50 plan as well.
Try clearing your browser cache or try a different browser and see if it helps.
still not working, the plan change works that was my error but the phone pricing/monthly payments still arent working.
here are the photos.
@Hibdbddndd that is definitely odd it shows the correct price for me.
The only difference is yours says it's an exclusive offer for you, I suspect your account has an exclusive offer that has since been lowered, and its defaulting over the current offer, in this case, I would suggest you contact customer service and tell them you want to decline the offer and it should remove it from the account. If you are still having the issue just let them know and they should be able to process the upgrade without charging the fee.
