spam/scam calls

[swampcritter]

Since I switched to Fido a week ago, I’ve had 5 calls from unknown numbers. One call was from somebody called “Likely Spam” in area code 613. Another was from area code 219. One was from 905, and two were from the UK. Since I have no contacts in any of these places, I did not answer the calls. I spent years with a different provider and never had anything like this. I’m wondering why all this spam is coming through on Fido.

[FidoAnthonyZ]

Hello @swamocritter,

We know how annoying these messages and calls can be, and we’re very sorry for the inconvenience! You can rest assured that we have nothing to do with these kinds of messages/calls, and don’t support them in anyway. Unfortunately, there is nothing we can do to stop these companies from contacting you because there are no laws stopping them from doing so, but we do everything we can to lower their chances of getting in touch with you.

[swampcritter]

Hi @FidoAnthonyZ,

There was lots of spam when I was with my previous provider. It seemed to come and go in waves. For a while there was the "one-ring" scam. Then it was robocalls in Mandarin. Then it was pretty quiet for a while. When I switched to Fido a couple of weeks ago, all of a sudden there were two calls from unknown numbers on the first day. It has been averaging one spam call per day ever since. This makes me think that different carriers are being targeted with different spam, or else different carriers use different spam filters.

[FidoNajat · Accepted solution]

Hey @swamocritter! 
Fido has implemented Universal Call Blocking (UCB) to reduce spam calls. UCB will block any incoming call that does not comply with North American or international numbering plans. UCB will not block incoming calls with compliant caller IDs.

As we know how annoying those random calls can be, Spam Call Detect, also known as Nuisance Call Filtering, is the latest advancement in our fight against frustrating spam and fraud callers! You can find more information about this here: https://www.fido.ca/support/account/spam-call-detect-faqs. 

We hope this helps.