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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Software Problem
The recent notification we received about an outage problem on April 19th has prompted me to write about a problem I am having. On my March bill there is a chage for $400+ for overage use on a 16 hour call to a doctors office. I have tried to talk to...
Resolved! Trade in question
Hi I have a quick question. If I upgrade online will I still get the chance to trade in my old phone for credit towards the new phone if I do the trade in after I receive the new phone? or do I have to do my upgrade and trade in at the same time in s...
In the age of Minimalism and convenience
Dear Fido, I joined a few years ago with my home internet and you provided pretty good service, not one complaint. A few months ago in order to keep things "simple" I signed up for cell service, I am dissapointed. You see, I had for the last 7 years...
Resolved! Loyalty plan
What is new about loyalty offers for old customers
How to know whether the plan has 1000 long distance minutes?
Can anyone please help me find out whether a given plan has 1000 long distance minutes package or not. The 'details' tab doesn't show it neither the '-see full details' tab. I am looking to change my high data high priced plan to lower data lower pri...
