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"Pending plan change" message...

mjg163
I'm a participant level 2
I'm a participant level 2

Hi, 

Had a special offer popping out during logon to my account, so I took advantage and changed the plan on both of my lines. I did receive confirmation email and it appears the new data plan is active, new monthly allowance shows under "Usage" link and the data remaining bar slowly goes down. 

However, ever since the transaction was made and during every subsequent log on the same offer keeps popping out.

In addition, when I just close and ignore the offer window, and subsequently attempt to upgrade a phone I get another message popping out saying: "There is a plan change pending... "and no other changes can be done until the (data) transaction is fully processed/completed.

I called FIDO customer support and also received confirmation the (data) transaction is completed and new plan is active, but the agent was not able to help with phone upgrade either (described the issue as buffering or page not loading...)  In the end I was told to go visit FIDO kiosk/booth...

I imagine in this case (providing they can get around the issue) I will likely be charged a hefty service or activation fee - something I was intending to avoid by doing an upgrade on-line (also recommended by FIDO).

I've seen similar posts on the forum, but couldn't find posted resolution to the "Pending plan change" message.

Please advise,

Thanks!

 

2 REPLIES 2

FidoKenny
Moderator
Moderator

Hello @mjg163  I'm really sorry to learn that you are having trouble with our upgrade. To verify this it will be important get in contact with our team. You can find all the ways to reach our team here.



mjg163
I'm a participant level 2
I'm a participant level 2

Hi,

I did contact Fido a few times already (both cucstomer service and technical support). During most recent call I spent close to 2 hours on the phone (mostly waiting). Talked to both Fido & then Rogers technician. Neither could identify any system issues related to my account or the new plane, which they both confirmed is active. They referred the case (ticket raised) to another entity. Hopefully this will be resolved at some point.