Hi,
Had a special offer popping out during logon to my account, so I took advantage and changed the plan on both of my lines. I did receive confirmation email and it appears the new data plan is active, new monthly allowance shows under "Usage" link and the data remaining bar slowly goes down.
However, ever since the transaction was made and during every subsequent log on the same offer keeps popping out.
In addition, when I just close and ignore the offer window, and subsequently attempt to upgrade a phone I get another message popping out saying: "There is a plan change pending... "and no other changes can be done until the (data) transaction is fully processed/completed.
I called FIDO customer support and also received confirmation the (data) transaction is completed and new plan is active, but the agent was not able to help with phone upgrade either (described the issue as buffering or page not loading...) In the end I was told to go visit FIDO kiosk/booth...
I imagine in this case (providing they can get around the issue) I will likely be charged a hefty service or activation fee - something I was intending to avoid by doing an upgrade on-line (also recommended by FIDO).
I've seen similar posts on the forum, but couldn't find posted resolution to the "Pending plan change" message.
Please advise,
Thanks!
