February 2016
Hello
i have been trying to refill my prepaid service via Visa Debit "one time refill" the transaction never completes .. anyone know when this issue will be resolved ?
thanks John
Solved! Go to Solution.
August 2016
my wifes card is a prepaid. the money is on the account. i think that is just silly.
August 2016
Welcome to the community @devoncameron!
To be able to use a credit card on a prepaid account. The name must match the same as the account holder. That could explain why you're having trouble making the payment.
September 2016
I have the same problem. I use credit card and it's my name on it.
September 2016
Welcome to the community @hserrot!
Does this happen on all browsers? Which credit card type are you currently using?
August 2016
why does the prepaid mastercard not work? the money is on it, the debit visa should work too. its connected to ur account.
February 2016
Hey @BadAndroid, the issue is resolved on our end. Have you tried with a different browser? Do you get an error message?
February 2016
Hi, good day :^)
yes, i get an error message "Ooops that doesn't seem to be working"
thanks John
February 2016
Thanks for confirming @BadAndroid.
Did you get a chance to confirm that the card number is valid?
Also, did you try with a different browser?
February 2016
Good day.. yes my card is valid & i have tried with 3 browsers
thanks John
February 2016
Hey BadAndroid!
We took some time to look into this for you and unfortunately, Visa Debit cards are only accepted for postpaid services and not for prepaid.
Here are some other ways you can refill
Hope this helps!
February 2016