problem refilling prepaid

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I'm a Participant Level 3
I'm a Participant Level 3

problem refilling prepaid

Hello 

 

i have been trying to refill my prepaid service via Visa Debit  "one time refill" the transaction never completes .. anyone know when this issue will be resolved ? 

 

thanks John 

Accepted Solution

Re: problem refilling prepaid

Hey BadAndroid!

 

We took some time to look into this for you and unfortunately, Visa Debit cards are only accepted for postpaid services and not for prepaid. 

 

Here are some other ways you can refill Smiley 

 

Hope this helps!

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Former Moderator
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Re: problem refilling prepaid

Hey @BadAndroid, the issue is resolved on our end. Have you tried with a different browser? Do you get an error message? 



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I'm a Participant Level 3
I'm a Participant Level 3

Re: problem refilling prepaid

Hi, good day :^) 

 

yes,  i get an error message "Ooops that doesn't seem to be working"  

 

 

thanks John 

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Re: problem refilling prepaid

Thanks for confirming @BadAndroid.

 

Did you get a chance to confirm that the card number is valid?


Also, did you try with a different browser?

 

 



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I'm a Participant Level 3
I'm a Participant Level 3

Re: problem refilling prepaid

Good day..  yes my card is valid & i have tried with 3 browsers

 

thanks John

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Re: problem refilling prepaid

Can you try to clear the caches on the browser and disable all adblocks? Let us know if works or not.



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Solution

Re: problem refilling prepaid

Hey BadAndroid!

 

We took some time to look into this for you and unfortunately, Visa Debit cards are only accepted for postpaid services and not for prepaid. 

 

Here are some other ways you can refill Smiley 

 

Hope this helps!



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I'm a Participant Level 2
I'm a Participant Level 2

Re: problem refilling prepaid

why does the prepaid mastercard not work? the money is on it, the debit visa should work too. its connected to ur account.

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I'm a Participant Level 2
I'm a Participant Level 2

Re: problem refilling prepaid

my wifes card is a prepaid. the money is on the account. i think that is just silly. 

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Re: problem refilling prepaid

Welcome to the community @devoncameron! Smiley

 

To be able to use a credit card on a prepaid account. The name must match the same as the account holder. That could explain why you're having trouble making the payment. 



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