i have been trying to refill my prepaid service via Visa Debit "one time refill" the transaction never completes .. anyone know when this issue will be resolved ?
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Welcome to the community @devoncameron!
To be able to use a credit card on a prepaid account. The name must match the same as the account holder. That could explain why you're having trouble making the payment.
We took some time to look into this for you and unfortunately, Visa Debit cards are only accepted for postpaid services and not for prepaid.
Here are some other ways you can refill
Hope this helps!