General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! Wifi Calling worked & stopped working

Hi,   I am using an ulocked iphone. I just swithched to Fido yesterday from Rogers, and I gave my IMEI to the rep. I successflly activated Wifi Calling, and it worked for a couple of hours. Then it was turned off some how, and when I tried to turn it...

andre88224 by I'm a participant level 3
  • 63 replies

Resolved! Mobile Hotspot Bandwidth Throttling

Hopefully, this is posted in the correct area. Hey guys, I am here to express some disappointment in the mobile hotspot throttling policy. I have been using my mobile hotspot more frequently in order to expand on my remote/field working options. The ...

Resolved! Data Bytes Usage Limit

 I just wanted to confirm this since I wasn't able to find the information anywhere on the Fido website. I was under the impression that Data Bytes limit is defined by the time and not the actual usage of GB but when I go into the My Account app and ...

Screenshot_20181120-224424_My Account.jpg
fanel by I'm a contributor level 1
  • 7 replies

Fake Fido promotion offered by call

Hi,we received a call 3 days before claiming to be from Fido marketing team offering Us some good promotional plans to get us back to Fido. They had all our account details including the credit card's last 4 digits we used last time and the last 3 di...

Athulps by I'm a participant level 3
  • 12 replies