problem refilling prepaid

problem refilling prepaid

problem refilling prepaid

SOLVED
BadAndroid
I'm a Participant Level 3

problem refilling prepaid

Hello 

 

i have been trying to refill my prepaid service via Visa Debit  "one time refill" the transaction never completes .. anyone know when this issue will be resolved ? 

 

thanks John 

Accepted Solution

Re: problem refilling prepaid

Solved by Former Moderator FidoSamantha

Hey BadAndroid!

 

We took some time to look into this for you and unfortunately, Visa Debit cards are only accepted for postpaid services and not for prepaid. 

 

Here are some other ways you can refill Smiley 

 

Hope this helps!

View solution in context
11 REPLIES 11
devoncameron
I'm a Participant Level 2

my wifes card is a prepaid. the money is on the account. i think that is just silly. 

Welcome to the community @devoncameron! Smiley

 

To be able to use a credit card on a prepaid account. The name must match the same as the account holder. That could explain why you're having trouble making the payment. 



hserrot
I'm a Participant Level 1

I have the same problem. I use credit card and it's my name on it.

Welcome to the community @hserrot! Smiley

 

Does this happen on all browsers? Which credit card type are you currently using? 



devoncameron
I'm a Participant Level 2

why does the prepaid mastercard not work? the money is on it, the debit visa should work too. its connected to ur account.

FidoRachel
Former Moderator

Hey @BadAndroid, the issue is resolved on our end. Have you tried with a different browser? Do you get an error message? 



BadAndroid
I'm a Participant Level 3

Hi, good day :^) 

 

yes,  i get an error message "Ooops that doesn't seem to be working"  

 

 

thanks John 

Thanks for confirming @BadAndroid.

 

Did you get a chance to confirm that the card number is valid?


Also, did you try with a different browser?

 

 



BadAndroid
I'm a Participant Level 3

Good day..  yes my card is valid & i have tried with 3 browsers

 

thanks John

Hey BadAndroid!

 

We took some time to look into this for you and unfortunately, Visa Debit cards are only accepted for postpaid services and not for prepaid. 

 

Here are some other ways you can refill Smiley 

 

Hope this helps!



Can you try to clear the caches on the browser and disable all adblocks? Let us know if works or not.