problem refilling prepaid through interac

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I'm a Participant Level 2
I'm a Participant Level 2

problem refilling prepaid through interac

I just used interac to refill my fido prepaid, but the website shows "opps, an error occured", and nothing goes into my fido account. But when I check my bank account it shows the money has been taken out????

 

As it were the worst experience I have with fido.

 

 

Accepted Solution

Re: problem refilling prepaid through interac

Hi @Vivian2333 & welcome to the Community!

 

Our website undergoes maintenance every day between 2 AM and 5 AM Eastern Time. This may explain the error that occured.

 

Have you checked your bank account to see if the funds have been returned?

 

Let me know!

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Solution

Re: problem refilling prepaid through interac

Hi @Vivian2333 & welcome to the Community!

 

Our website undergoes maintenance every day between 2 AM and 5 AM Eastern Time. This may explain the error that occured.

 

Have you checked your bank account to see if the funds have been returned?

 

Let me know!



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I'm a Participant Level 2
I'm a Participant Level 2

Re: problem refilling prepaid through interac

Ok it has been returned.
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Re: problem refilling prepaid through interac

@Vivian2333 I'm glad to read that!

 

Let me know if you have any other questions. Smiley



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I'm a Participant Level 3
I'm a Participant Level 3

Re: problem refilling prepaid through interac

The same exact problem just happaned to me et the money is not returned to bank account yet ! What should I do ? I call 611 and 1-888-482-3436 but there is not way to talk to someone or an option indicating what to do.

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Re: problem refilling prepaid through interac

Hi @amevi

Welcome to the Community

How long ago did you try the refill?

 

 



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I'm a Participant Level 3
I'm a Participant Level 3

Re: problem refilling prepaid through interac

Around 11H30 today

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Re: problem refilling prepaid through interac

Thanks! There can be a delay for the money to get back to your account so since you just did it only a few hours ago, don't worry Smiley

 



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I'm a Participant Level 3
I'm a Participant Level 3

Re: problem refilling prepaid through interac

Thanks. Money refunded. I will vouvher refill the next time.

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Re: problem refilling prepaid through interac

Thanks for letting us know, amevi!



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