credit balance

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I'm a Participant Level 2
I'm a Participant Level 2

credit balance

I had a credit balance, I cancelled over 3 months ago, Aug 8, 2019.  I thought it takes a few months for refund to go through but I checked my balance today and it was back to $0.00.  What happened and how do I get my credit?

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Re: credit balance

Hello @ordinaryguy,

 

If your final bill has a credit balance you would get the refund by cheque in the mail to the address on file. It usually takes 3 weeks but can take as much as 6 weeks.

 

In your case it has been way too long, I would suggest you contact customer service so they can look into this for you.

 

You can reach out to them through any of the available methods listed here.

 

 



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