OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Announcement: From time to time, we review and make...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Help! How to get through to customer service
On Black Friday I was offered a deal to switch services. It did not appear on my bill and would like to get this resolved. I was on hold for 2 hours yesterday and also waited for a 2 hour callback (total four hours) I did talk to customer service but...
Thankfull for Megha
I wanted to write my experience with the best agent I spoke ever her Megha, she is working from Vancouver.Megha helpd me and my wife to get back our services with Fido after I made a mistake moving to another services provider. She is a person that y...
billing information
how to change my billing information i already moved to different province, i purchased phone but my billing information cant be change theres an error on that part if i change.
Lansdowne BC Constance - store manager?
I was at the Lansdowne Richmond BC location , inquiring about adding a new line and getting a new phone. This lady, I believe her name is Constance? was being extremely rude and when I confirm with her the amount I would need to pay for adding a new ...
Insane Overcharges
Fido is getting ridiculous by the day. Earlier it used to be easy to get my bills sorted out with customer service and the humbleness of the support staff was one of a kind. However, recently I have been charged $50 suspension fee for 4 months back t...
