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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Help! How to get through to customer service

On Black Friday I was offered a deal to switch services. It did not appear on my bill and would like to get this resolved. I was on hold for 2 hours yesterday and also waited for a 2 hour callback (total four hours) I did talk to customer service but...

Nimah by I'm a participant level 1
  • 328 Views
  • 2 replies
  • 0 likes

Thankfull for Megha

I wanted to write my experience with the best agent I spoke ever her Megha, she is working from Vancouver.Megha helpd me and my wife to get back our services with Fido after I made a mistake moving to another services provider. She is a person that y...

Wazza1 by I'm a participant level 1
  • 203 Views
  • 1 replies
  • 2 likes

billing information

how to change my billing information i already moved to different province, i purchased phone but my billing information cant be change theres an error on that part if i change.

Chory- by I'm a contributor level 1
  • 232 Views
  • 2 replies
  • 0 likes

Lansdowne BC Constance - store manager?

I was at the Lansdowne Richmond BC location , inquiring about adding a new line and getting a new phone. This lady, I believe her name is Constance? was being extremely rude and when I confirm with her the amount I would need to pay for adding a new ...

Kellx_x by I'm a participant level 2
  • 244 Views
  • 2 replies
  • 0 likes

Insane Overcharges

Fido is getting ridiculous by the day. Earlier it used to be easy to get my bills sorted out with customer service and the humbleness of the support staff was one of a kind. However, recently I have been charged $50 suspension fee for 4 months back t...

Anky123 by I'm a participant level 1
  • 136 Views
  • 1 replies
  • 0 likes