credit balance on final bill

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I'm a Contributor Level 2 Fidopls
I'm a Contributor Level 2

credit balance on final bill

I have a negative balance on my final bill after closing account, should I not get a refund? Bill was issued Jan 4th it's now 30th and still nothing on my credit card. It was pre-authorized payment.

Accepted Solution

Re: credit balance on final bill

Hey Fidopls!

 

The refund cheque is usually sent out to the address on the account, between 1 to 3 weeks after your final invoice is released. 

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Message 1 of 27
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I'm a Participant Level 1 Vividh
I'm a Participant Level 1

Re: credit balance on final bill

I have around $5 credits in my account , how to get it back to my bank account

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Message 11 of 27
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I'm a Legend Level 1
I'm a Legend Level 1

Re: credit balance on final bill

Hello @Vividh,

 

Welcome to the community!

 

Fido will send you the refund by cheque to the address on file.

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Message 12 of 27
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Former Moderator FidoPamela
Former Moderator

Re: credit balance on final bill

Hey @Vividh

 

Most refunds are automatically made but it can depend on a few factors. 

 

I will send you a PM here so we can check out your account and confirm the information with you. 

 

Chat soon! Smiley 



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Message 13 of 27
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I'm a Participant Level 1 pockyjr
I'm a Participant Level 1

Re: credit balance on final bill

Hello,

 

I cancelled my plan about a month ago for I am, and will be out of the country for approximately a year.

I received an email on May 27th, 2019 showing that my final bill is $-207.87.

I believed it was the deposit that I was supposed to receive, yet I do not remember receiving the money and cannot locate it until today.

How can I receive it?

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Message 14 of 27
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Moderator
Moderator

Re: credit balance on final bill

Hey @pockyjr!
I've moved your post on this thread for you. It has the answers you're looking for. Smiley


Let us know if you have any other questions. You can also contact us here.



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Message 15 of 27
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I'm a Participant Level 1 aaaqq
I'm a Participant Level 1

Re: credit balance on final bill

Hi, after I cancelled my account, I received an e-mail for my final bill and I have a credit balance of $-14.83. Is it possible to sent the refund to my bank account? Because I’m out of country now, thanks!
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Message 16 of 27
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Moderator (inactive) FidoFaiza
Moderator (inactive)

Re: credit balance on final bill

Hi @aaaqq,

 

I moved your post in this thread as it responds to your query. Contact us here if you have any questions. 



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Message 17 of 27
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I'm a Participant Level 2 YejinSeo
I'm a Participant Level 2

Re: credit balance on final bill

I got my final bill on August 4 and it was negative balance.

So, I’m waiting the cheque but I couldn’t get it yet.

 

Did you send the cheque? Or should I ask you?

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Message 18 of 27
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Moderator
Moderator

Re: credit balance on final bill

Hey @YejinSeo! I hope you're doing well. Smiley

 

I've moved your post to this thread, as it has the answers you seek.

 

To confirm the details, we'll have to access your account. You can contact us here for that or we can send you a PM from the community.

 

Let us know.



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Message 19 of 27
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I'm a Participant Level 1 lightlan
I'm a Participant Level 1

Re: credit balance on final bill

I cancelled my plan in Jule-28-2019, now I have -$31.95.In the past 3 months, I did not get any check.

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Message 20 of 27
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