credit balance on final bill

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I'm a Contributor Level 2 Fidopls
I'm a Contributor Level 2

credit balance on final bill

I have a negative balance on my final bill after closing account, should I not get a refund? Bill was issued Jan 4th it's now 30th and still nothing on my credit card. It was pre-authorized payment.

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Re: credit balance on final bill

Hey Fidopls!

 

The refund cheque is usually sent out to the address on the account, between 1 to 3 weeks after your final invoice is released. 

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Message 1 of 17
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I'm a Legend Level 1
I'm a Legend Level 1

Re: credit balance on final bill

Hello @Fidopls,

 

If you will be getting a refund after your final bill has been produced you will get that refund by cheque.

 

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I'm a Contributor Level 2 Fidopls
I'm a Contributor Level 2

Re: credit balance on final bill

Thanks for the answer. How long does that usually take?

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Solution

Re: credit balance on final bill

Hey Fidopls!

 

The refund cheque is usually sent out to the address on the account, between 1 to 3 weeks after your final invoice is released. 



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I'm a Participant Level 1 rasha59
I'm a Participant Level 1

Re: credit balance on final bill

Hi I received an e-mail for my last bill and I have credit $24.49. How can I get this amount of money?

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Re: credit balance on final bill

Hey @rasha59!

 

I've moved your post on this thread for you. It has the answers you're looking for. Smiley

 

Let us know if you have any other questions.



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I'm a Participant Level 1 samsha
I'm a Participant Level 1

Re: credit balance on final bill

,

My Fido account number is: **********

 

Email: **********************

 

Fido number: ***-***-****

 

I have closed my FIDO mobile connection, I have a CREDIT balance of $14.63, please issue a refund.

 

Please revert if you need bank information.

 

Thanks!

 

 

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Re: credit balance on final bill

Hey @samsha!


I've moved your post on this thread for you. It has the answers you're looking for. Smiley


Let us know if you have any other questions.



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Message 8 of 17
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I'm a Participant Level 1 Zune
I'm a Participant Level 1

Re: credit balance on final bill

I had a negative balance on my final bill cycle which I got on June 12th, but I didnt recieve a cheque nor the amount got refunded on my credit card. Now I cannot contact fido via their support because my previous mobile number doesn't exist. How can I get a refund?

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Message 9 of 17
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Re: credit balance on final bill

Thanks for posting @Zune!


I've moved your post to this thread as it deals with the same topic Smiley

 

Since your final bill was released with a June 12th date, the refund should have been done. I'll send you a PM so we can see what happened!

 

See you there Very_Happy



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Message 10 of 17
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I'm a Participant Level 1 Vividh
I'm a Participant Level 1

Re: credit balance on final bill

I have around $5 credits in my account , how to get it back to my bank account

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Message 11 of 17
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I'm a Legend Level 1
I'm a Legend Level 1

Re: credit balance on final bill

Hello @Vividh,

 

Welcome to the community!

 

Fido will send you the refund by cheque to the address on file.

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Former Moderator FidoPamela
Former Moderator

Re: credit balance on final bill

Hey @Vividh

 

Most refunds are automatically made but it can depend on a few factors. 

 

I will send you a PM here so we can check out your account and confirm the information with you. 

 

Chat soon! Smiley 



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I'm a Participant Level 1 pockyjr
I'm a Participant Level 1

Re: credit balance on final bill

Hello,

 

I cancelled my plan about a month ago for I am, and will be out of the country for approximately a year.

I received an email on May 27th, 2019 showing that my final bill is $-207.87.

I believed it was the deposit that I was supposed to receive, yet I do not remember receiving the money and cannot locate it until today.

How can I receive it?

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Message 14 of 17
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Re: credit balance on final bill

Hey @pockyjr!
I've moved your post on this thread for you. It has the answers you're looking for. Smiley


Let us know if you have any other questions. You can also contact us here.



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