credit balance on final bill

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I'm a Contributor Level 2 Fidopls
I'm a Contributor Level 2

credit balance on final bill

I have a negative balance on my final bill after closing account, should I not get a refund? Bill was issued Jan 4th it's now 30th and still nothing on my credit card. It was pre-authorized payment.

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Re: credit balance on final bill

Hey Fidopls!

 

The refund cheque is usually sent out to the address on the account, between 1 to 3 weeks after your final invoice is released. 

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I'm a Participant Level 1 Vividh
I'm a Participant Level 1

Re: credit balance on final bill

I have around $5 credits in my account , how to get it back to my bank account

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I'm a Legend Level 1
I'm a Legend Level 1

Re: credit balance on final bill

Hello @Vividh,

 

Welcome to the community!

 

Fido will send you the refund by cheque to the address on file.

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Moderator
Moderator

Re: credit balance on final bill

Hey @Vividh

 

Most refunds are automatically made but it can depend on a few factors. 

 

I will send you a PM here so we can check out your account and confirm the information with you. 

 

Chat soon! Smiley 



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