General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 24110 Views
  • 0 replies
  • 8 likes

Thanks

I know its been a difficult day for your tech team trying to get things up and going once again.  Thanks for your hard work and for getting the network online.

Daase by I'm a participant level 1
  • 784 Views
  • 0 replies
  • 2 likes

How to cancel the charges? How to talk to a supervisor

I cancelled the Fido wireless service since last October, but my bank account was still charged monthly. so I called 6 times almost monthly to find out why I was charged. The agents who answered the call were not polite. they asked me questions, acco...

MeiFan2021 by I'm a participant level 1
  • 778 Views
  • 0 replies
  • 0 likes

A few questions?

I have a few questions, first why is there money sitting in my account when I am doing monthly billing via c.card? If I was on the pay as go service via phone cards and switched to credit card, I would think that you would charge me 20 via cc and use...

1lifanrider by I'm a participant level 3
  • 596 Views
  • 0 replies
  • 0 likes

Debt Collector?!

I have used Fido promotion once back in last year late Nov 2020 on Balck Friday deals to be a postpaid mobile/cellphone line subscriber. My number was turned to be a recycled number and I found out when I started to see I am not receiving any message...

Steve2020 by I'm a participant level 3
  • 1605 Views
  • 2 replies
  • 0 likes