credit balance on final bill

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I'm a Contributor Level 2 Fidopls
I'm a Contributor Level 2

credit balance on final bill

I have a negative balance on my final bill after closing account, should I not get a refund? Bill was issued Jan 4th it's now 30th and still nothing on my credit card. It was pre-authorized payment.

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Re: credit balance on final bill

Hey Fidopls!

 

The refund cheque is usually sent out to the address on the account, between 1 to 3 weeks after your final invoice is released. 

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I'm a Legend Level 1
I'm a Legend Level 1

Re: credit balance on final bill

Hello @Fidopls,

 

If you will be getting a refund after your final bill has been produced you will get that refund by cheque.

 

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I'm a Contributor Level 2 Fidopls
I'm a Contributor Level 2

Re: credit balance on final bill

Thanks for the answer. How long does that usually take?

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Solution

Re: credit balance on final bill

Hey Fidopls!

 

The refund cheque is usually sent out to the address on the account, between 1 to 3 weeks after your final invoice is released. 



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I'm a Participant Level 1 rasha59
I'm a Participant Level 1

Re: credit balance on final bill

Hi I received an e-mail for my last bill and I have credit $24.49. How can I get this amount of money?

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Re: credit balance on final bill

Hey @rasha59!

 

I've moved your post on this thread for you. It has the answers you're looking for. Smiley

 

Let us know if you have any other questions.



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I'm a Participant Level 1 samsha
I'm a Participant Level 1

Re: credit balance on final bill

,

My Fido account number is: **********

 

Email: **********************

 

Fido number: ***-***-****

 

I have closed my FIDO mobile connection, I have a CREDIT balance of $14.63, please issue a refund.

 

Please revert if you need bank information.

 

Thanks!

 

 

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Re: credit balance on final bill

Hey @samsha!


I've moved your post on this thread for you. It has the answers you're looking for. Smiley


Let us know if you have any other questions.



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I'm a Participant Level 1 Zune
I'm a Participant Level 1

Re: credit balance on final bill

I had a negative balance on my final bill cycle which I got on June 12th, but I didnt recieve a cheque nor the amount got refunded on my credit card. Now I cannot contact fido via their support because my previous mobile number doesn't exist. How can I get a refund?

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Re: credit balance on final bill

Thanks for posting @Zune!


I've moved your post to this thread as it deals with the same topic Smiley

 

Since your final bill was released with a June 12th date, the refund should have been done. I'll send you a PM so we can see what happened!

 

See you there Very Happy



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I'm a Participant Level 1 Vividh
I'm a Participant Level 1

Re: credit balance on final bill

I have around $5 credits in my account , how to get it back to my bank account

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Message 11 of 13
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I'm a Legend Level 1
I'm a Legend Level 1

Re: credit balance on final bill

Hello @Vividh,

 

Welcome to the community!

 

Fido will send you the refund by cheque to the address on file.

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Former Moderator FidoPamela
Former Moderator

Re: credit balance on final bill

Hey @Vividh

 

Most refunds are automatically made but it can depend on a few factors. 

 

I will send you a PM here so we can check out your account and confirm the information with you. 

 

Chat soon! Smiley 



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