Unbelievable, I followed the "here" link in your message, logged in and page was "unavailable" !!!! Not surprising!!! If I dont hear from someone today I am going to be super pissed!!!! This has been going on almost a month....and yes I want a pm. Also an advisor that gives a **bleep** and will actually answer my calls and messages...., Katie has totally dropped the ball!!!!
Welcome to the community!
Sorry to hear of your situation. However, this venue is not customer service. This it the Fido Community. You would need to re-contact customer service as provided in the link previously (it seemed to work for me). If the link does not work, you can find the methods to reach customer service at the address: https://www.fido.ca/consumer/contact-us
Hope this helps 😀
Hey @Garcell! Philippe here. I hope you're feeling well.
I'm sad to read about your situation. That's certainly not the way we want you to feel when getting a new phone!
Given the office of the president is already involved, I recommend you contact us here to see about setting up a proper callback. Alternatively, you can request a PM from the community, and we'll be happy to assist you with that.