General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23769 Views
  • 0 replies
  • 8 likes

International minutes Overused|| Huge Monthly bill charge

Hello Fide Team, I am writing this message about the recent monthly bill with Fido. I have a monthly plan of $105 that includes 10GB data and 1000 international minutes. last month i dint keep track of the international minutes and i ended up crossin...

Sumit4 by I'm a participant level 1
  • 690 Views
  • 1 replies
  • 0 likes

Offer

Hi I have a concern I have moved out of fido on 21 Jan and got a call back from win back team and I accepted the dark on 23 Jan and they didn't process it correctly after many phone calls and messages I got call back from fido win back team on 16 feb...

Aj37 by I'm a contributor level 1
  • 671 Views
  • 1 replies
  • 0 likes

Missing Discount

Hi There,I am missing a discount on my last 2 bills on one of my lines. There should be a $10 discount on the third line that was added. The live chat doesn't work so I am posting here to see how I get this fixed. Thanks

ScottMc10 by I'm a participant level 3
  • 1413 Views
  • 3 replies
  • 0 likes

Phone Upgrade

Click here   I called FIDO to get a phone(Iphone12 Pro Max 256GB) and was asking any deals they have for me, they very clearly said that they can't give me any deals even though I told them Virgin is giving me a better deal with proof as a new custom...

Sharma1993 by I'm a participant level 2
  • 803 Views
  • 1 replies
  • 0 likes

Help us out with those scam calls

You must to do more to protect us by working with the federal government to monitor the situation and prevent harrassment from scammers. You could start by making it easier to report scam calls via the Fido app or website and acting as liaison betwee...

ibid by I'm a participant level 1
  • 1826 Views
  • 3 replies
  • 0 likes