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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24038 Views
  • 0 replies
  • 8 likes

Fido is all about your money

This company is only about your money but customers concerns and complaints are nothing to them. They are only takers and not givers. I will not recommend fido to any family member. If I tell you how horrible these guys have taken money from me recen...

efiewura1 by I'm a participant level 1
  • 612 Views
  • 0 replies
  • 1 likes

Written complaint - where to send?

Hello Fido Team,Where do I send my written complaint?  I already spoke to customer service and managment online but I want to escalate my issue further.  Thank you, Gurprit 

sansoagk by I'm a participant level 3
  • 774 Views
  • 0 replies
  • 0 likes

Rude Supervisor named Kathleen

Today i called Fido customer service at *611 and escalated the call to customer service supervisor Kathleen. One of the most rude customer service supervisor i ever talked to she was interupting the talk was not ready to understand the problem i face...

Mohil by I'm a participant level 1
  • 673 Views
  • 0 replies
  • 0 likes

Resolved! April 20 Update

I still have no phone service. it's April 20 -Tuesday. Is there an update for today?

Marycontrary by I'm a participant level 2
  • 1917 Views
  • 2 replies
  • 0 likes

Monthly discount removed after upgrade to new plan

I had a 2GB plan with a $10 monthly discount for 12 months begining Feb 2021, which is now removed from my account after I upgraded to the 15GB plan. Is it possible to add the monthly discount back? Change confirmation # is XXXXXXXXXXXXXXXXX I alread...

mohitsamant by I'm a participant level 2
  • 1868 Views
  • 2 replies
  • 0 likes