General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Something went wrong

I have 2 plans on my account. One plan I can check out the plans with no issues but the other plan when I click on change plan it's keeps saying something went wrong we working to fix it quickly check back in a few mins . It's been like this for a w...

Resolved! Huge phone bill because of long-distance calls

Hi guys Need suggestion. I overused my long-distance minutes in fido so they charged me $968+tax more than my bill. It was my mistake :(. My mom is sick in India so I had to make many calls in the last few weeks, initially, we thought she got covid b...

Resolved! call history

i am in a small claims case with another organziation and am trying to find out how to show my call history between them and I. is there a place I can find my call history?