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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23545 Views
  • 0 replies
  • 8 likes

Resolved! "50GB, Talk & Text - Plus" Plan -- the fine print

Hi there, I've signed up for the above plan.  When I read the agreement, it says:Unlimited Can+US+Intl Text, Picture & Video Msgs (sent from Can+US)Unlimited Can+US Calling (to/from)Access your data from Can+USI take the first bullet to mean that I h...

P4P by I'm a participant level 2
  • 471 Views
  • 2 replies
  • 0 likes

Lost my number when port in Fido

I got my Fido sim card today and called Fido to get my account set up and port in my old number. However, the agent didn't activate my sim before sending a request to port my number to Koodo. After a few hours, I got a message from Fido telling me th...

kevin0074 by I'm a participant level 1
  • 171 Views
  • 1 replies
  • 0 likes

Charged twice for plan change

I switched my mobile plan and transferred my number for a Black Friday sale, and weeks after, I realized I was charged twice. My bill shows I was charged for both my old and current plans. I went to the Fido local store and the staff just said they c...

Alvinnn by I'm a participant level 1
  • 166 Views
  • 1 replies
  • 0 likes