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Compliant to an offer promised at purchase

I'm a participant level 1
I'm a participant level 1

How can I file a compliant regarding my recent purchase at Fido? I wasn't honored with the promotional offer (a free gift) as promised when I made the purchase. It was clearly stated in the purchase summary when I submit the purchase online. I was later told that the offer has been expired after I received the phone (only when I call customer service and ask) and am unable to claim the offer. So why did the offer still on the website if it has been expired in the first place? I'm very disappointed and Fido is unable to offer compensation. It is actually a misleading advisement and Fido should honor what you have offered. 



Former Moderator
Former Moderator

Hello @Cloud81,


Welcome to the community! 


Which promotion are you referring to exactly? Also, some promotions are available until quanities last. 

You can contact us over these methods to make a complaint.