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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23741 Views
  • 0 replies
  • 8 likes

Repeated VM with dead air, originating from Fax

My wife was getting repeated VM's through the day and when she went to listen to the message, there was only dead air.  This was very annoying as her VM box would fill up by the afternoon, and family could not leave messages.   We captured the number...

Dano55353 by I'm a participant level 3
  • 667 Views
  • 1 replies
  • 0 likes

Resolved! Failed to cancel account

I hope someone can help me with this problem, especially someone from Fido.  I was a Fido customer before August 2020, since then I have left Canada. Before I left, I called Fido customer service multiple times to cancel my phone plan and account, bu...

albert21 by I'm a participant level 2
  • 1257 Views
  • 3 replies
  • 1 likes

Missed winback call

@FidoClaudia @FidoNick @FidoValerie  Hello mods,Ported out of Fido, got an email telling me to expect a winback call - which I thought never came, but it turns out my phone was marking them all as spam and not putting them through. I tried calling th...

razorblade by I'm a contributor level 1
  • 1068 Views
  • 2 replies
  • 0 likes

Billing issue

It's been 2 months i am trying to solve an issue with my billing and NO ONE is helping me. Fido is charging me extra charges without my consent and the agent keeps hanging up the phone in my face! I got the worse service ever and my issue isn't being...

Donmour by I'm a participant level 2
  • 845 Views
  • 1 replies
  • 0 likes

Not receiving SMS verification codes

Hi there I am unable to receive SMS verification codes on my phone. I have a regular mobile phone plan, I've tried turning WiFi off and double checked my SMS setting on my phone but I still cannot receive them. So far I haven't been able to receive t...

chipwell by I'm a participant level 2
  • 2012 Views
  • 3 replies
  • 0 likes