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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Real time data is not accurate
https://www.fido.ca/consumer/content/monitoring-usage Here it says usage is given in real time. Pubically advertised on your website. So I tried this out myself. The night before my cycle reset I was at 3.98gb / 4 gb. I made sure to have the app o...
Resolved! Refund --> Reversal: Returned Payment Charge
Hi Team, My plan was cancelled on 01-Jan-2019 and final bill was generated on Jan-29.The customer rep told me not to pay any bill which got generated on Dec-29. But Fido deducted 25$ 3 times (total 75$) as below from my credit card which was having...
How to add new account number to old email address?
Hi, I have got an account already in fido and it has been registered with my email address. I have canceled the mobile account before 2 years. Now, I have got a different account number with a new plan. But, when I try to register to my account using...
Mobile data usage
Hi there, I am always very careful with my data useage and am aware of how much I use. I received a notification today that I somehow suddnetly went over my data by 5GB through mobile data and tethering? I was doing grocery shopping by myself when ...
Loyalty Client
I've been a client for over 15 years and recently I've been getting really bad service. I'm currently on the phone and I've been waiting for over 30min right now for a change on my account that was charged by mistake. The customer service representat...
